Customer Ratings & Reviews

Ive never had a issuee with geek squad they get the job done

I wouldn't dream of buying anything without this protection plan.

Service is always awesome. Helped fix my tv when it broke for free!

The salesman was very helpful. I took the 5 year plan

I recently filed an in-store claim for my Xbox controller on the 19th December 2020. The geek squad agents refused to issue me a replacement instead the told me they had to order me a new controller. The estimate completion date was the 24th December 2020. I received the replacement on the 29 December 2020. The controller I received was an incorrect model and it was a used/damaged controller. I called geek squad in regards to my issue. The agents hanged up on me five times, put me on hold six times transferred me seven times and after three hours of frustration on the phone I asked to speak to a supervisor I was put on hold for 45 minutes. After three hours 45 minutes of trying to get help or speak to a supervisor I finally gave up. Best Buy replaced my broken controller with a broken controller. Customer support is improperly trained and there is no accountability. The disrespect I had to endure dealing with GeekSquad was nerve recking. I would never recommend Best Buy protection plans to my worst enemy.

Geek squad services has been great and timely... Very quick with installations as well..

5 year protection plan for a reasonable price. Great coverage.

Got all kinds of help, but I finally had to figure it out myself.

this was a good buy, bought for a friend and applied to tv purchase.

I haven’t had to use this yet but the geek squad is always responsive and quick!

every electronic that is purchased needs to buy a protection pan

every electronic that is purchased needs to buy a protection pan

I've never had to use it but I wonder if I could extend it?

It’s good to buy especially on TVs cause anything can happen

Just great knowing that the product is protected by geek squad.

The agents connect my refrigerator and filter. They good job

No experience with it yet. It might be good, we will see.

Haven't had to use them yet so that's a plus but good to have just in case.

Does the job that it was designed to do and does it well without incident.

Great I couldn't ask for more. This is why I always go to best buy.