Customer Ratings & Reviews

Gimmick. Everything is "bring it in" .... "make an appointment." Best Buy closed in my neighborhood so nearest store is 20 miles away!!!! I'm so disappointed with the experience on my expensive gaming laptop that barely lasted 2 years. This is my second or third bad experience with Geek Squad, but baring the unforeseen, my last.

I haven't received or had to use yet but I'm sure it is good.

Haven't had to use yet. We'll see if they honor it, then 5 stars.

I have purchased 4 flat screen TV's from BB, I also purchased protect plan for all of them, however when I needed said protection I was told it does not cover cracked screens. I was told when I purchased the TV's AND two computers I was told that the protection plan covered 'EVERYTHING I COULD POSSIBLY THROW AT IT". They even have advertisements on their website that the plans cover everything. Monday when I needed to use the protection I paid for they tell me, "sorry but it does not cover cracked screen". I know dozens of other people that have been told the same thing about the protection plans and the same thing happened to them. Best Buy used to be the only place I considered when making a purchase of any type of electronics, NO MORE BestBuy, you have lost a very loyal customer.

Really never had to use it just the initial time when purchased it. Had a problem when I purchase home office I mistakenly deleted the install email when I call geek square to resent the email they wouldn’t due to membership expiring and indicated just to resend email I had to re-purchase membership. So I informed them to refund my money for the purchase of office home and brought it from Amazon instead.

Too small - Picture was not sharp. Sorry I had to return it.

Good option to protect your appliances for at least a few years

I bought this just to be safe. I am hoping that I never need it.

It's little expensive but always good to have for peace of mind.

Hopefully I won't need it, but I did buy the Geek Squad policy.

reliable service if a problem should occur. it's worth it

Could be a lil more professional but overall they alright.

Not helpful at all. They still very much charge for everything.

Probably unnecessary, which is why they bother selling it.

It can never hurt to have extra protection with the Geek Squad

Tv never. Break get it for sound equipment tv is not worth it

Geek Squad just came out to look at my TV that I bought just a couple of months ago with a five year Geek Squad warranty. The TV was defective when I bought it but I didn’t notice the issue until recently. They came bully today and told me they need to junk out the TV. They will give me a refund for the TV, but not for the 5-year protection I just purchased two months ago. Is this a joke? Why should I ever buy that kind of protection if they make you buy it all over again if something goes wrong??

TV started to have discoloration after only a year and a half. We contacted Geek Squad, figuring we could bring it in for a replacement (like all other electronics). Instead, Geek Squad said Best Buy wouldn't do that and we had to wait 11 days for an in-home repair. Within six days, our TV was completely dead. Now we're stuck here, with no TV for five days, when instead they could have just replaced the TV at the store almost a week ago. Some "protection" service this is! More like a protection racket!

the quality of resolution is no a good as mentioned on the merchandise

I bought it but hope I don't have to use it. Time will tell