Customer Ratings & Reviews

An absolute waste of $$$ this time around. I have spent hours on the phone waiting for service. I'll just include here my log of calls to Best Buy to get a replacement remote control on my TCL TV, for which I paid $75 for a two-year protection plan: • 14 Mar 22 @ 950 am called BB. Dan. “new remote in mail in 3–4 days and email soon.” • 20 Mar 22 @ 9:43, I called and spoke with Yenner because CHAT was no help. They could not find order # (of course because Dan hadn’t followed up). • 21 Mar 22 @ 9:36 – 10:00 am: called the # that Yenner gave me 866 613 9853, with ref #283704195 —waited over 10 min on hold…SPOKE WITH CHAD…he gave me same order # as in the email from Dan on 14 March. When I told him I’d already been waiting a week (not just since my call yesterday), he realized the mistake and reordered (previous was an in-home order without an appointment date, so I may end up getting 2 remotes). • NEW ORDER # 76764340, and should arrive Thurs or Fri. • 28 Mar 22 @ 9:45am—Called and spoke with Dale. He said, “Chad did not hit ‘submit’ button”; gave me new ref #: 76967624 and emailed me a confirmation # (remote will be mailed 2-day) ORDER REF # IS ACTUALLY 96957624 ACCORDING TO EMAIL • 28 mar 22 @ 1004 (Dale hooked me up with cust svs) “9 min wait—we’ll call you back” I left my # • 28 Mar 22 @ 10:13 got call back and had to wait for Lucille. She looked over previous notes, couldn’t understand that I wanted refund of $74.99 I’d paid for “Geek Squad Protection Plan” she put me on hold. • 28 Mar 22 @ ? Kayla; I explained to her, she transferred me to Mohamed (10:28am) in Primary Support. He couldn’t help, did not even have access to order #s. He said I would not have to wait and he transferred me to Billing & Renewal: • 28 Mar 22: @ 1035, Billing and Renewal—on hold As I write this I've been on hold (or talking with the wrong agent) for 65 minutes. Still waiting to speak with Billing and Renewal (20 minutes on hold).

Is the best product is great protection for low price.

I like it, it is very helpful and worth the money paid

Always good to get protection on items you don't know how to work

I am very pleased buying the extra protection on my products.

It is good to know Geek squad is there to offer customer support.

Highly recommend having the extra protection. Good buy

Service is always awesome. Helped fix my tv when it broke for free!

I wouldn't dream of buying anything without this protection plan.

Ive never had a issuee with geek squad they get the job done

It’s great for someone like me that doesn’t understand electronics and getting them setup & troubleshooting

this was a good buy, bought for a friend and applied to tv purchase.

5 year protection plan for a reasonable price. Great coverage.

The salesman was very helpful. I took the 5 year plan

Geek squad at best buy are always worth having on your products

every electronic that is purchased needs to buy a protection pan

every electronic that is purchased needs to buy a protection pan

Does the job that it was designed to do and does it well without incident.

Just great knowing that the product is protected by geek squad.

I've never had to use it but I wonder if I could extend it?