Customer Ratings & Reviews

I would not buy a product without warrenty. The best thing when you need assistances.

We purchased this after an associate told us it would cover any issues with the TV. He lied to make a commission. Thought this was good for 2 years, but 5 months after we purchased, we took the TV in for service because it did not work. Right away service was horrible. He would not fix nor do anything about the problem. We were wasting his time. I asked about having the TV replaced, that was a no. We explained what we were told, he did not care. No manager or corrective issue was taken. We asked about recycling and he wanted additional money for that. Of course the group of employees at the door did not seem to care that were were walking out with a TV in our hand. It must be normal there. Very poor service all around. Not happy that we wasted money on a TV and service that we could not get. I would not recommend that and I would HIGHLY recommend Best Buy training their associates to tell the truth and have a better Customer Service experience.

The geek squad has always been good to me. I am glad I purchased this as a back up.

Laptop broke and needed a new motherboard. Since it was under warranty, I was able to take to a Best Buy where it was purchased to have the Geek Squad repair. Bad part is they can’t fix them at the store, need to send out for the repairs. Good part, didn’t take too long and I had it back within a week.

Its a nice safety net if something goes wrong They will fix it or replace it with a new tv

So far I have not had to use the Geek Squad. I have heard some good things though.

I haven't had to use this service yet as I have not had any issues with my order

If I'm going to buy quality electronics then I want to be covered. Just in case.

Pay for it and never need it so they make free money

Haven't needed to use them yet, but it's nice that they're available when/if needed.

The service provided worked well. Glad I purchased to protect my computers.

You will need this cover for your item as it comes into play when damages occur

I have use this once before. its was helpful and i got some good information

Have not needed Geek Services as of yet. So far so good.

You just never know when you might need it. Used previously and they are amazing

I feel easier about making a big purchase knowing I can get this type of protection!

I have not had to use the service but it gives me a piece of mind knowing I have it

This is good but sometimes I feel like I payed too mucho for the extra warranty....

This geek squad protection plan made me feel protected and confident.

Tv died as soon as contract ended so upsetting right before Xmas