Customer Ratings & Reviews

Always need the Geek Squad service for my television.

Geek squad protection is amazing, don't have to worry about something breaking and spending more money on new tv

Love that I can schedule for them to come fix adjustment mount tvs on if you have a 42’ or bugger

I've used the Geek Squad for years now. Don't know what I would do without them.

always helpful. worked out well when I have / had computer issue. But I miss the geek I worked with in Texas.

I have not had to use it yet but the reviews look positive

Geek squad is very professional as always and they guys work so fast!

I have used this to get my TV fixed several times. I recommend this for any product.

Got tv for daughter at college, obviously it needed some more protection and the dad wanted some piece of mind

I love best buy protection plans they are a great thing to have and purchase.

Haven’t had to use it yet but I’m sure it’ll be fine when I do

They connected all my equipment and wires in very little time.

So I bought the warranty for my 40 inch TCL on October of 2023. I called in cause I had a ghost image and I couldn't get any thing for local channels to work on this Tv and I tried 4 of them. So I called in and they said I had to bring it in or they could charge me to send repair out for service. I had a warranty that said you would never be charged?? So I just had shoulder surgery in May. It didn't go well and now in 2 weeks I am about to have my second surgery on my shoulder. I am older in my 60S. I brought the Tv in and the gentle said I wasn't supposed to bring it in. I would have to take it home and they would charge me. I have a warranty. I told my problem. Then he said he would check if they could replace it for me. Then he came back and said he would have to send it out for repair and it would be more than 2 weeks. I am having surgery and really need to have my Tv. I have always made Best Buy my first stop with TVs. I am going to replace my Tv in living room soon. But I am disappointed that not if I get my Tv I won't be able to install on wall with one arm. Just very disappointed with the overall process. I was hoping for a better outcome.

Much needed for my TV purchase, you never know when you will need it

So far so good. Glad I purchased this when I got my phone.

I shop at Bestbuy for their warranty better then any other stores out there

I shop at Bestbuy for their warranty better then any other stores out there

I shop at Bestbuy for their warranty better then any other stores out there

Great if you like a tv. I like a tv. That is a tv. Hello tv!

The service is very efficient and professional. Good work.