Customer Ratings & Reviews

Hard to RATE the GEEK Squad as it turns out they WONT service us at all, due to the fact we are 45 minutes from their store location in Burlington, VT. Not sure exactly what we paid for with the 'membership'.

the company brought and install it, working good, dont have any problem yet

Worth the price and guarantee. Knowing five years, I'm covered.

Great customer service and are very helpful with issues on the tv

Have not used them on this product yet, but glad they are there.

The TV'S fit the space I needed. Appearance of the TV'S are pleasing.

Less than 12 months in use and getting the 6 red lights blinking

When my TV went down; I was sent pick up a replacement. When I went to get replacement; I was told I was lied to. While on the phone with store manager and geek squad; they agreed I was lied to, it was in the notes, on speakerphone they pointed at the other stating only they could make an exception I was sent him with defective product I was told to pay someone else to fix it and they would pay me back in 3-4 weeks; I didn’t know I bought a “repair or replace or pay someone else to repair it and we will pay you back in a month” plan... 3 months later I Finally got TV repaired, it couldn’t and had to be replaced, the like for like model that I was sent to pick up in stock that day, no longer available...and they can’t deliver to my home so I needed to wait 3-4 weeks for a gift card... No body at Best Buy gives a **** about you. They got excuses, called covid, but when you look at the business practices of companies like Apple and Cellphone carriers; you see real quick, it’s not their excuses, it’s their bad execution, poor planning, and judgement. Quite simply they should have paid someone else to repair it, not me, or replaced it when I was falsely sent to the store, on their word, but instead they would rather have this review. Buyers Beware....their excuses are an exception to the fine print.

So glad this protection was available to me with my tv and sound bar.

This will return your money in case you have any problem.

Provides peace of mind in the event of future problems

Pretty Good 4K TV from VIZIO with a perfect deal from Best Buy

It seemed Ike a no brainer and the sales strongly advised for it.

You never know when something could go wrong. This is good to have

Always able to answer my questions professionally and respectfully

Haven't needed to use it yet but figured it's better safe then sorry

I bought the protection plan in case something went wrong with the tv.

Useless Geek squad warranty. My sony 55" Xf900 screen went black permanently. when called BestBuy got run around.. Covid19 as an excuse. Same with Sony customer service closed due to Covid19. Still bought TCL series 8 tv 65" from best buy. Was a tough choice to give them my business. Hopefully tv arrives in good shape. Their process to contact them for damaged product is so hard and their reps think Repairs are coming from their personal checking accounts vs company. Not good customer service when comes to issues. This is why i did not purchase geek squad warrant on my new 65" TCL series 8 purchase. Samsung has the best customer service of all period. Always had samsung tv in past, gave sony a shot did not last 7 months. Was going to buy samsung X90R but TCL 8 series won me over. Throwing Sony XF900 to my trash can today. What a waste of $1500.

Good insurance. Why not protect your purchases. No worries

Love the geek squad protection. I think it's worth every dollar.