Customer Ratings & Reviews

I have used my geek squad protection for years! Highly recommend it !

I love knowing that my tv will be fixed if something happens.

This is a no brainer, Great prtection in case of the unthinkble

This insurance covers many things even mounts tvs for $50.

Great support so far for all Geek squad protection plans I have had.

Could not ask for a better group of people to help you out

TL;DR: We bought a service plan on a brand new 55" TV which has been broken/non-functional since approximately 90 days of ownership. Two months later and Geek Squad has failed to repair or replace the set. I would honestly stay away from both this set and Best Buy service plans. You're not getting your money's worth. We bought this TV after our order from Amazon was delivered with a smashed screen. We went with Best Buy as we've had good experiences with them previously, plus I wanted to go ahead and purchase from a local retailer. I picked it up on the day I ordered it online which was nice. Unfortunately the TV worked for about a month and a half, after using it not more than a couple times a week. I purchased the Geek Squad service plan immediately. It took them two weeks to even come look at the set, and even then they didn't show up in person. They called me and diagnosed over the phone. Their diagnosis based on the flashing codes was a bad controller board. They had the board delivered to our house. It then took them 3 weeks to come to our house to replace the part. The agent was nice, but after replacing the board the TV was still broken. Because had to "follow Sony's guidance" he was forced to just go down the line replacing PCB boards in the set until the issue was fixed. He ordered another set of boards and left without scheduling anything, promising a call later that week. The call never came, but the parts did. He showed up unexpectedtly last week on Monday to replace the parts (we are now two months into this saga). Surprise surprise, the parts didn't fix the TV either. Unfortunately "Sony has to make the determination whether we continue by replacing the panel or replacing the whole TV." It's now been over a week and I've received no phone call, no email, no indication whatsoever that Best Buy intends to actually fix this and make good on their service plan.

Haven't had to use. Glad for the peace of total peace of mind.

I love geek squad! They are very helpful every time I need their help.

The agents set up the warranty and let me know the benefits of having warranty .

5 years of protection for a low cost! What else could I ask for.

Have not used this service so can not give a good review on this item currently.

Glad I got this protection. Hopefully I wouldn't need to use it.

Geek squad protecion is very cheap comparing to other mayor stores.

Extra protection is always needed when you get a great deal in a tv

If you dont want to run into problems just buy this and they cover it!

Pays for itself easy, when purchasing a magnolia level tv

Works as expected. Good quality product. Would buy again.

i always get the extended service plan. They are worth it

Must purchase! It really helps and makes things easier