Customer Ratings & Reviews

So I bought the warranty for my 40 inch TCL on October of 2023. I called in cause I had a ghost image and I couldn't get any thing for local channels to work on this Tv and I tried 4 of them. So I called in and they said I had to bring it in or they could charge me to send repair out for service. I had a warranty that said you would never be charged?? So I just had shoulder surgery in May. It didn't go well and now in 2 weeks I am about to have my second surgery on my shoulder. I am older in my 60S. I brought the Tv in and the gentle said I wasn't supposed to bring it in. I would have to take it home and they would charge me. I have a warranty. I told my problem. Then he said he would check if they could replace it for me. Then he came back and said he would have to send it out for repair and it would be more than 2 weeks. I am having surgery and really need to have my Tv. I have always made Best Buy my first stop with TVs. I am going to replace my Tv in living room soon. But I am disappointed that not if I get my Tv I won't be able to install on wall with one arm. Just very disappointed with the overall process. I was hoping for a better outcome.

this is a good value to purchase cause you never know this GA. weather.

Always buy the extended warranty. I learned the hard way.

Very useful with this protection plan and recommend to everyone.

It's good to have, even though I've not used it, but just for the peace of mind.

I've used Geek Squad in the past and they are always very helpful and efficient in their time for fixes and returns.

Geek squad is highly recommended. They always take care of you and it’s defintely worth the extra money

Hisense (sony made) Warranty for 5 years, awesome :) My last tv lasted 8 years.

Well it's a protection plan what can I say? No one helped to install was not told.

Always happy with this service. Don't have issues with this service

Technician came and repaired my device showing great expertise and customer service.

Big TVs are a huge investment, this service definitely worth the money.

Best decision I made for adding additional warranty was peace of mind

Always good to have a protection plan. Also i have geek squad protection for all of my electronic equipment

Had geek squad on a go pro five black took in due to inability to charge they were exceptional to work with

Something else that I had to spend money for to protect my best buy product.

Great to know that the Geek Squad is there to handle any problems we have.

5-Year Standard Geek Squad Protection Great Product to have - A must HAVE

Excellent service and protection. Fast and friendly reliable assistance.

The best quality.. beautiful colors.. no blurr ... perfect pictures