Customer Ratings & Reviews

Great quality warranty I would not ask no one else to cover my purchase.

Have purchased SOOOO much from Best Buy over the past 20+ years - Sadly, this computer tech pkg turned out to be a waste/rip off. Best Buy in Savi Ranch/Yorba Linda, CA promised to extend our plan when COVID hit and we could not get the tech services we had paid for. And without naming the gentleman/Mgr who promised us to make things right, but never bothered to follow through on anything he said to us, nor replied/responded to our calls/texts, we never were able to take advantage of our Geek Squad contract, and never heard back from the Mgr and/or Best Buy again. They just took our money and ran! Haven't purchased anything from Best Buy since!

It came faster than expected, that was great. It was easy to mount good Quality TV.

Purchasing an expensive item should be insured not matter at what cost.

The picture is amazing ! My husband is able to see the picture clearly.

I haven't had to use this yet but I would rather have it then not!!

Been without use of our refrigerator for 17 days. 1st repair appt stated they were unable to repair without ordering part. 11 days later they replaced the mother board. Unit is still not cooling. Best Buy has to send out another 3rd party company to confirm the replacement was done and the unit is not working. Appointment has yet to be made. Followed protocol given by representative to have the unit repaired and if unable to be repaired they would replace unit. Now I’m told there are additional processes in the protocol. I’ve spent over five hours on the phone with representatives with most referring to them approving the $300 spoilage claim has a consolation, this claim didn’t even cover everything lost. If I could give negative stars I would. I would never buy from Best Buy again, and hope you read this all in it’s entirety and use this as a cautionary tale and seek a different company to buy your appliances from.

Great Product! Love it! Being able to have great insurance is awesome!

For the price this is a great deal. Got this for my 40 inch Samsung smart tv

Geek squad has never let me down. This is a must with any purchase!

The protection plan is well worth the price when something goes wrong

I love my samsung Roku tv. Best of all I bought Geek Squad Protecion

Well done hook up with cable and all the wires--did a very nice job

great deal and they fixed my tv the first time it broke, no problem

Great for a peace of mind and they honor it with no questions asked

Nice to have the comfort of having the service there if I need it.

Why not? It's worth paying for it if you ever get any issues.

Great for the Price, colorful and rich. You can't beat the price.

Got this to extend my tv warranty. Sweet deal for the assurance.

Honestly, I'm not sure how to make a single review adequately capture my frustration. Purchasing a 5-year protection on a fridge seemed like a solid investment. It likely would be if a tech could actually get sent out. Our initial call for a minor repair in August 2020 yielded a no-show visit, but did include a survey request afterward asking how it went. We finally got a service call booked in October/November then saw another cancelation (honestly, I'm having a hard time keeping the dates straight at this point). Finally, an initial assessment visit occurred in November. Yay! Then we waited a few weeks for parts to come in, waiting for the call to confirm they were in. We never received a call back and had to call back to schedule install. An appointment was made to fix it, only to be told by the tech via the phone the day of the scheduled install that not all the parts were in on the day of repair. Hours on the phone trying to get resolution, fruitless discussions with phone center supervisors, a store visit (where the team told us that Geek Squad home service is a completely different business they don't manage from the store), and a call today by the tech telling us they would not be able to make the scheduled repair window because they are so overbooked. The store can't help us; the call center and service team has so disappointed. Please reach out and help resolve. No one else seem capable of doing it.