Customer Ratings & Reviews

I would give this product 5 stars but the instructions are not all that clear in order to use all the features it has.

The best buy geek squad warranty is a great deal hope i don't need it.

Well worth the price of protection. The customer service was very nice.

Best Buy service was outstanding thank you for being wonderful

When it comes to most electronics, some things we do purchase the warranty for and would recommend this for any purchases involving the new technology used today.

Great sound and great bass! Especially in compact spaces which makes the movie experience much better!

They were able to help with troubleshooting my soundbar.

The agent mounted my TV and collected it to my all others devices. Great job

So far this product duo has been fantastic, it linked up with my phone and definitely can crank.

I bought the geek squad warranty for my Bose system I haven't had to use it and hopefully I will not have to but if I need them they will be there!

The price is wonderful but most of all the sound is excellent and it was very easy to hookup!

Very good sound quality and experience the premium sound. Pair it with sub for awesome bass

Everything about Best Buy products are excellent and durable

I haven't used it, but when I do I hope I'm fully covered.

Piece of Mind best Protection a consumer can ask for.

Good to have just in case! We've been happy so far!

Sounds like 5.1 surround. DTS sound is amazing. Subwoofer is ok too.

Sound and bass is okay. My bose soundbar and subwoofer is still superior in my opinion, but you do get what you pay for. Got it on a sale price of $600 so not bad. Easy to set up no need for manual. Product came in a ridiculously huge box so be aware if picking it up!

I never had a problem with a Best Buy product before, but be careful with deals that sound too good to be true for Black Friday. I ordered the soundbar on November 23, 2023 and received it on November 27, 2023. The subwoofer which connects to the soundbar by blue tooth would not connect. I called Samsung figuring it was under waranty. I was told by Samsung that the warranty expired on August 23, 2023 and I would have to pay for the repair. Didn't make any sense as I purchased the soundbar 6 days ago. The soundbar is last year's model, 2022 which is not a problem provided that it works. The manufacturer warranty on this product is for 1 year. The soundbar that I purchased was purchased as new but this was anything but new. It had to be a soundbar sold in August 2022 and returned as not working. Samsung repackaged a broken soundbar and sold it again as new through Best Buy. Best Buy sent out a Geek Squad Tech and he confirmed that the unit is defective. I'm now working through Best Buy to get this unit replaced. Had Samsung updated the warranty on the unit to a year from now I would never have been to the wise that this was broken old defective merchandise. This is not Best Buy fault, it is the manufacturer Samsung.

Ordered TV, soundbar, mounts, insurance the whole thing from Best Buy. Best Buy sent multiple alerts for delivery and install between 7:00am and 7:00pm. Around 4:00pm I called just to make sure what time technician was arriving. Geek squad customer service said hold on. Then they called a third party installer. That installer said actually now our guy not available and we have (without checking with me) rescheduled to a completely random day. Spent an hour on phone trying to sort this out to confirm a new date (btw no apologies given by anybody despite a massive inconvenience). After “confirming” new date, Best Buy sent a text with the “new” date that is not the date they said on the phone. Be very careful- Best Buy just outsources installation to cheapest local contractors which are hit or miss and Best Buy does not take responsibility on scheduling matters. You are much better off installing yourself or hiring somebody on your own.