Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 3696 reviews
(3,696 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
Geek squad what a joke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. Can never get a straight answer. Will not listen when you have an issue with a product.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy a protection plan from geek squad, I was told 2 different things from the employees. The manager has no people skills.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to leave a review. We can understand how it would be frustrating to be told contradicting information. Sorry that you haven't found the answers you were looking for. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. For support with this, please call us at 1-800-GEEKSQUAD, 1-800-433-5778.
Rated 1 out of 5 stars
Geek squad protetion
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always a great choice to protect you equipment but I do not like the new renewal policy best buy has. What you purchase in the beginning is pretty much what you get. They only now renew on select products.
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
haven't had to use Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tell you when I really need them have not yet needed Squad
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Stay with manufacturers warranty.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Try using it and they had too many constrains. It was was easier to use the manufacturer warranty.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy charging a lot of money for this service. And all it was worth to us was about 1.99 dollars. We had terrible service. So we canceled the service.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek Squad wouldn't help because of a factory one warranty
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
What is this??
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not accept this coverage so not sure why it says I purchased it. I don’t see on my receipt so if I look at my credit card I will seek reimbursement
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
In case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason i had to purchase this was because best buy decided to send me an opened item,
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
What a waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item I bought this for came damaged beyond repair, returning the sound bar so no need to utilize this plan.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not sure what they are for,
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Called them about our sound bar system and it was going to cost $129 for them to come and look at it!!!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello DEK51 – I apologize for the confusion on the coverage of your Geek Squad Protection Plan. The coverage on a sound bar extends to in-store service, not in-home. You can make a reservation to visit us at www.geeksquad.com/schedule and bring it on in at no charge. We’ll check it out and send it to a service center if needed.
Rated 1 out of 5 stars
not necessary
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have yet to use the geek squad and have them repair something in a good amount of time or even use it at all. I would suggest not purchasing.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not necessary
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have yet to use the geek squad and have them repair something in a good amount of time or even use it at all. I would suggest not purchasing.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
I don’t know why you would pay for this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If there’s no start I would pick that. They trick you into paying for this and when you have a problem they can’t even fix your problem
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't never seem to get them to answer their calls
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Hammond Best Buy is horrible!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible sound and horrible service at Hammond LA Best Buy!
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
I DONT LIKE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT DOES NOT COVER BROKEN SCREEN ON LED TVS ... AND ON CELL PHONES YOU NEED TO PAY A DEDUCTIBLE ... I DO NOT RECOMMEND IT
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never came back to fix problems we had and been having.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They’re at guarantee is false they only go and fix things for you they know sing
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
i did not buy this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i did not buy this and have no idea why its in my review list. now i wonder about security at best buy
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there. Thank you for reaching out about this. I'm sorry to hear that maybe you were charged for it. We can definitely look into this and help you out if you'd like. To get started, you can either connect with your local Best Buy store or call us at (800) GEEK-SQUAD or (800) 433-5778.