Customer Ratings & Reviews

Have not used it but good price for 4 years . .....

Like always, I appreciate this kind of service...... :)

Glad I purchased haven’t used yet but good to have

Its always nice to have access to help if its needed.

Just in case I'm glad I purchased it all new if anything happens to my new stuff...

Wasn’t aware I had picked this function. Need to be more aware

I usually buy this for every piece of tech at Best Buy.

This is what i described. When it works its great. Most of the time it doesnt. I think it needs help installation help

While they have fixed problems in the past, I had a problem getting in contact with the Geek Squad about an issue with a TV a while back. Eventually, the store manager had to intercede and provided a solution to the problem. Best Buy needs to make it very simple to contact the Geek Squad, even by phone if necessary, which was impossible at the time of my problem. I should be able to call; on the menu there should be a "Talk to a Geek Squad member" option; and a live person answers the phone. There is no excuse for it to be otherwise.

Nothing much to say as it’s just additional coverage.

Team was very helpful when needed. They resolved my issues without hesitation.

when in doubt about a product, get the warranty to protect your investment...

SSD response is quicker than HDD. Glad I did. Thanks

I had to order a new remote for my 6 month old soundbar because the original broke. I went to the Best Buy location and the rep there, ordered me a new part. After several weeks with no part, and no response from geek squad. I checked on my order to find it had vanished. I wend back into the store with the old order. They were just as surprised as I was. They put in another order. 3 weeks went by and again my order vanishes. I got to the store again, and they put in a 3rd order and ever try to call the geek squad customer care number for me. After the rep there was on hold for over 45 minutes. He put in my cell phone number for a call back. I received the call back and was again put on hold for over an hour. The rep who answered was able to tell me that they couldn't get a part for my soundbar. That would have been nice to know on the first 2 canceled orders. They told me they would reimburse me for the part if I could find it and to look for an email. I was able to find a generic remote that works but I never received the email. Needless to say I won't buy geek squad protection for anything in the future. It was a huge waste of money as they can't help you.

Hope I don’t have to use their service, but glad I have it just in case something goes wrong

This warranty is nice and cheap to have to keep your purchase (s) well covered.

Haven't had to use it yet, but sounds like a good plan. A little pricey.

I have used geek squad a few times and they are very helpful.

We always get warranty on our electrics, just in case. Piece of mind

Sound quality is excellent however Bluetooth range leaves a lot to be desired.