Customer Ratings & Reviews

Tv never. Break get it for sound equipment tv is not worth it

Geek Squad just came out to look at my TV that I bought just a couple of months ago with a five year Geek Squad warranty. The TV was defective when I bought it but I didn’t notice the issue until recently. They came bully today and told me they need to junk out the TV. They will give me a refund for the TV, but not for the 5-year protection I just purchased two months ago. Is this a joke? Why should I ever buy that kind of protection if they make you buy it all over again if something goes wrong??

the quality of resolution is no a good as mentioned on the merchandise

TV started to have discoloration after only a year and a half. We contacted Geek Squad, figuring we could bring it in for a replacement (like all other electronics). Instead, Geek Squad said Best Buy wouldn't do that and we had to wait 11 days for an in-home repair. Within six days, our TV was completely dead. Now we're stuck here, with no TV for five days, when instead they could have just replaced the TV at the store almost a week ago. Some "protection" service this is! More like a protection racket!

I bought it but hope I don't have to use it. Time will tell

The worst experience I have ever had with a best buy service. Do not buy this for your TV it literally covers nothing. The person I dealt with when trying to get a repair was straight up rude and unwilling to offer any solution. Save yourself the headache and money. Buy your TV somewhere else. A place with a protection plan that will actually protect your purchase.

Haven't had to use my geek squad but at least I have it

TV Is great! Tv is worth buying but geek squad is a joke. If your thinking of getting “geek squad protecting” might as well throw your money to the trash.

A total waste of money. I purchased for my new 65" TV. When it had a problem only 5 months after purchase, Geek Squad said they had no appointments and referred me to the manufacturer. The TV ended up being defective, and Geek Squad has done nothing to help me. I will never purchase a Geek Squad protection plan again and do not recommend others purchasing it.

Bought because I’m a tech dummy nice to know it’s there

I was made to wait online for 25 minutes to be told to call a phone number. Next I called the phone number and waited for another 25 minutes listening to the persons background noise painfully obvious he was doing nothing to finally ask him to just get an appointment for me to have someone come out for my TV. I am STILL WAITING!! and being told just a minute sir...He didnt put me on hold and I can hear nothing going on. No typing, no consulting with anyone else. No update status on what is happening. NOTHING!!! Customer service person's name is Andre.

Sorry for my English: I don’t have time for this service on the phone . I don’t want people coming to my house to fix my tv. My English is very bad to me understand online chat.

Got this because I've heard good things about The Geek Squad.

Probably unnecessary, which is why they bother selling it.

Gave three stars because haven’t use this service yet.

slow to respond but they do what they say they will do..

Disenchanted with service for the second time. I won't be using them

Geek is only to stole your money that’s it. I purchased 2 geek protection and in both situation I have to buy a new product. Totally waste of money. Never ever going to spend my money on geek or Best Buy.

I don't know that I would ever buy a protection plan again

Never purchase geek squad protection. It is impossible to actually get support. The phone support is terrible, you can’t file a claim online. You have to physically go in the store and on larger items they basically just won’t help you