Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 25364 reviews
(25,364 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Dissatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of my money. Im wheelchair bound and purchased this thinking if anything happened to my tv it would be easy to have fixed or replaced. No such luck.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Cancelled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was cancelled along with tv shattered screen and returned to store in crydtsl lake il
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy stole from me. I'm getting it back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a total scam. You get told when buying the TV that you're paying for accidental damage protection. Then they steal your money and say the TV isn't covered. I'm getting even.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
This kind of service is not work for cheap items
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should not buy this. 'Cause an Item was so cheap and Service plan is 1/3 price of the item. If something happens I can buy new one.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the easiest of products to use. Lot of red tape and hoops to jump through to utilize.....
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the easiest of products to use. Lot of red tape and hoops to jump through to utilize.....
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Faulty Product's
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst deal i have ever made in my life. I will never advice anyone to get this deal.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mush review all the information abouth the warranty because those cover the main parts
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Contacted geek squad for service on my television after I had horizontal black lines appearing only for them to say they cannot do anything about it. Total waste of money purchasing that "protection".
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Dustin. Thank you for taking time to reach out to us about this. I'm sorry to hear about this misunderstanding and loss of communication. As long as these black lines aren't caused by damage to the TV, the Geek Squad Protection should be able to work on it. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not necessary
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have yet to use the geek squad and have them repair something in a good amount of time or even use it at all. I would suggest not purchasing.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Don't buy. Its a trap.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still not the smartest buy I've ever done. Even employees say this is a trap.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Tv mounting went smoothly. As for as all the rest of the services they "provide" two thumbs down
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Bad TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They will sell you bad tv just to make these useless appointments, worst TV , worst store don’t waste your time.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Liar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told this was going to cover accidents, spills, and everything in between. TV got broke and now they say it does not cover accidents. I have 4 children why would buy a protection plan that doesn't cover accidents.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad rip off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete waste of money, they wont cover crap, but they will take your money.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Protection Plan Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this crap covers stuff that’ll never occur. If your screen gets broken on a TV they will not fix and/or replace it. Just a waste of money thanks Best Buy for nothing.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This only covers when things go wrong for company.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Misleading and false advertising
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a lie outright Best Buy has refused to replace my tv stated that it was only a 1 year
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes it seems to not worth having the protection.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
they never pick up phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wait for ever for someone to pick up the phone not worth it
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when you can't get in contact with an Agent and we apologize for this inconvenience and burden. We are experiencing higher than normal call volume due to COVID-19 and we appreciate your understanding. Regardless, we'd love to see how we can help get and what options are available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or chat with an Agent at www.geeksquad.com/chat.