Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 25370 reviews
(25,370 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Dont buy protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I canceled this and it still went through dont buy it
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money haven’t used but they push the protection plan at the store
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t really need to get this because i take great care of my tv but its great to have just in case
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Think about it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never used and not first time I did this. Won't do it again.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The warranty is not for me. I have been burned too many times now with warranty's not covering the most simple of damages
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Boooooooooooooo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had believed they would come to your home to fix your computer. Apparently not. I do not want to tear my desk top apart to have them look at it.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Volume keeps turning off and on!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this for 1 year & the volume goes on and off on its own all the time.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
what is the reason for warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not sure why one should purchase geek squad warranty. Call to have repair and wouldn't you know it. The problem is not covered by geek squad...
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you taking the time to share your Geek Squad experience here. I apologize for any frustration with your Geek Squad Protection plan, as I understand the plan is primarily designed to extend coverage beyond the manufacturer's coverage as described through the plan page at https://goo.gl/ygEqK8. Our Geek Squad Agents at your local Best Buy or at 1-800-GEEKSQUAD (800-433-5778) are also happy to try and assist with any questions you may have around your protection plan.
Rated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not ever get another geek squad protection. It was worth nothing when the tv I had messed up.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Too much delay to solve
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After several attempts and a month later I got the technicians to come to my house to fix my Sony 55. Phew!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Cancelled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was cancelled and the agent didn't put any interest on it
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
I don't know why theyre asking me to review this.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't write a good review yet because I have not had to make a claim on this.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Protection Plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money. Made to believe it covers repair services but doesn’t
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
It does not have service in Spanish.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does not have service in Spanish. If you ask for a service in Spanish they hang up on you. bad service
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Torres. Thank you for reaching out about this. We really appreciate the feedback and can look into this. If you are trying to call in and get assistance from a Spanish speaker, we should have a line set up for it that's ready to go. If you still need some help, we'd recommend maybe reaching out to your local Best Buy store and seeing if there's anyone available who can help you in the meantime. You can find information about your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
Just doing it for the my best buy points.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just doing it for the my best buy points……………………..
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Warranty.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy will pick amd Choose what they wamt to cover
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They don't cover things that they say they will. I'm very unhappy.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not recommend at all customer service is horrible
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We did NOT purchase this item. We did use the Geek squad fir microwave installation.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Unused
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never used it, but worth it. Did not remember I had the plan
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friend