Customer Ratings & Reviews

i did not buy this and have no idea why its in my review list. now i wonder about security at best buy

Definitely not buying this in the future did not cover what I wanted and had to cancel the membership

Never purchased this item and I don't understand why it is listed for me.

My husband bought this product; therefore, I can't review because it's in a reno home.

Not worth the purchase. We've never actually been able to use the protection plan because nothing has died before the plan expired

I did not purchase this twice and kept getting charged I canaceled it. I do not want it.

Tv did not work. Would not turn on. No picture or sound.

Spond my money on this an they wont fix my speaker

They too expensive!!!!! Don’t really need it if you take care you staff

Trash trash trash trash trash trash trash trash trash

How do I get the sound bar fixed? The Sound bar doesn't work.

Don’t buy this it’s not worth it. Horrible choice.

The warranty really only depends on the person, and whether you take care of your products or not

It's better to have the Geek Squad protection then to not have it and need it.

I was originally expecting it to be so so but after living with it and watching movies, truly a cinematic experience with the sound system. I got it at a great price on a good sale. And the wireless sub and surround never dropped out. Only thing if your already are coming from a very clear sounding system this will disappoint you at first, after tweaks and learning the sound, take your time adjusting settings and try surround/ DTS direct/native mode/Dolby Atmos when it pops up. The clarity atmos effects/ surround do great in those modes. Besides that love the bass, wish nakamichi would add tweeters to the front of the soundbar next to mid range would add more brightness to sound.

I picked the 5.1.1 up on Friday, installed it on Saturday and I am satisfied. It doesn't pack a Bass Punch like my JBL 500 nor my JBL 9.1 but I brought this for the WOW feature to pair with my LG TV. It gets 5 stars but barely and that is because I fell like Samsung and JBL make better soundbars. Overall, I am happy and you have to download the LGThinQ app because you are able to customize features on the app that you don't get otherwise.

Peace of mind to have protection plan. Great to be able to take product to the store.

This gives you peace of mind. It is great to be able to take it directly to a store.

This is my transitional piece from a 5.1 into the sound bar world. The sound bar is weighted and feels good. It's not light or flimsy, which if you've shopped cheaper models, you'll know what I mean. My first impression was not good, but not because of sound. I have limited HDMI slots on my TV, when compared to the amount I had on the receiver I was previously using. Beyond that small issue, the sound is amazing. The gaming I have done so far is very clear, crisp, and even is delivered with a good amount of bass. For its size, it is loud; even at low levels. Another observation that I could be corrected on yet, is the UI. The receiver I had gave indication when/where volume level was. This is able to be integrated into the TV remote, or using the included remote, but the volume level is not very clear. That might be my only real complaint of this, and it again, does not affect the sound quality. Movies/TV shows are heard so clearly whereas before they were not. 5.1 in retrospect was kind of a letdown compared to this. I'd recommend this to anyone wanting to keep things simple, and within a moderate budget.

I purchased a Sony surround sound system back in 2009 and used it up till now. I needed a new one because our rear wireless speakers were giving out. When this came up for Black Friday, I went for it. Firstly, if you have a small car like a Mustang with a back seat, it's going to take up the back seat. Secondly, the sound bar is HUGE compared to others. I have a 60" TV and it JUST fits between the feet in front of the TV. What's nice is the sound quality and wireless rear speaker connection is excellent. I absolutely love this system. On top of having wireless subwoofer and rear speakers, it minimizes the cables and footprint compared to older systems.