Customer Ratings & Reviews

Bought a plan for my last 50" TV. had issues after year one and geek squad came out and replaced the main board. year two it started giving me the same issue and was told it couldn't be repaired. Instead of giving me a comparable TV, they gave me the money back I paid for the TV. That would typically be good but I got this TV at a huge discount so I could not possibly replace it with anything comparable. I would have rather had my TV repaired or given something similar. When I purchased the plan I asked if the plan would get me something similar if it ever came to it and was told it would. I specifically asked because of the low price. Instead I had to add $500 of my own money to get something similar. Geek Squad should really provide more options when fulfilling their plans.

Haven’t had to use them yet which is great... love my product!! Insurance is a safety net

So far so good! We have t had to use warranty, so that’s a good thing!

Well worth the money spent. Best Buy has one of the better exchange / repair programs. I highly recommend it for any item over $20.

Recently visited the Clovis location Best Buy look for the TV the lady was very helpful she explain to me why the TVs are different

I have had the Geek Squad plan for a long time and they are the best with computers and I feel sure also with TV'S. Worth the money.

The agents are always friendly make you feel good about leaving your device

Awesome service! computers are now working great! No "uninvited" software!

Always there when needed! They have a great service!

Always answer my questions and concerns. When they come out they find a solution to my problem.

I always purchase my electronics from best buy for good material and protection.

Great warranty in the devices recommended 100% percent

The agents are always very professional and knowledgeable. I've never had a complaint

Makes me feel real secure on having this for my product for the next few years!

I love the geek squad I would Recommend the geek squad protection plan they stand by the word

Installation was easy peasy. Perfect size for bedroom and kitchen (I bought two).

Was assured in the store that the cover for screen burn is included. Hoping i never need to find that out. Fingers crossed

Best Service Ever, especially when mounting my Tv and getting my Home Theater up and Runing!

Couldn’t do all that I needed to do on my own so thankful for this service

Very glad I bought the protection for my tv! You never know when something might happen and having Best Buy protect my stuff is great