Customer Ratings & Reviews

TL;DR: We bought a service plan on a brand new 55" TV which has been broken/non-functional since approximately 90 days of ownership. Two months later and Geek Squad has failed to repair or replace the set. I would honestly stay away from both this set and Best Buy service plans. You're not getting your money's worth. We bought this TV after our order from Amazon was delivered with a smashed screen. We went with Best Buy as we've had good experiences with them previously, plus I wanted to go ahead and purchase from a local retailer. I picked it up on the day I ordered it online which was nice. Unfortunately the TV worked for about a month and a half, after using it not more than a couple times a week. I purchased the Geek Squad service plan immediately. It took them two weeks to even come look at the set, and even then they didn't show up in person. They called me and diagnosed over the phone. Their diagnosis based on the flashing codes was a bad controller board. They had the board delivered to our house. It then took them 3 weeks to come to our house to replace the part. The agent was nice, but after replacing the board the TV was still broken. Because had to "follow Sony's guidance" he was forced to just go down the line replacing PCB boards in the set until the issue was fixed. He ordered another set of boards and left without scheduling anything, promising a call later that week. The call never came, but the parts did. He showed up unexpectedtly last week on Monday to replace the parts (we are now two months into this saga). Surprise surprise, the parts didn't fix the TV either. Unfortunately "Sony has to make the determination whether we continue by replacing the panel or replacing the whole TV." It's now been over a week and I've received no phone call, no email, no indication whatsoever that Best Buy intends to actually fix this and make good on their service plan.

GET THE INSURANCE! It’s better to be safe than sorry!

Always buy this with larger purchases great protection for great price

Any issue at anytime time and they'll assist you with no problem

Anytime I’ve had to use my geek squad protection plan I’ve been happy! Fingers crossed I never have to, though!

Works great for television in our living room. Great cordless keyboard

Never had to use their services because my product never needed it.

Always buy the warranty.Great people when and if things break.

Comforting to know that my TV is covered with a good warranty.

I never thought that the tv, would have so many years coverage.

Have used this to replace a TV once. A little disappointed it was a downgrade replacement but still paid off.

Geek Squad protection is a must for some stuff, Love it.

Always good to have protection for your electronic devices.

Great option to have in case my new products start to go bad!

Awesome service . You will love ir. Very good price also.

Hopefully won’t have to use it but for $30 worth the money.

The protection plan is the best to have when things suddenly happen.

Not needed yet, but nice to know it's there. I hope I never need it.

Great Really appreciate the Geek Squad people in my area

The t v is a nice size..was easy to set up.. And the color is good.