Customer Ratings & Reviews

great picture sound was terrible from onboard speakers but I use a surround system so that wasnt an issue.

Had a issue in the begin but the Greek squad took care of it.

GET THE INSURANCE! It’s better to be safe than sorry!

Haven't had to use it yet but I've heard it's great coverage!

So far so good, no complaints here. It ain't bad but it ain't great.

Have had to use once on my 65 inch once dependable service. G

Got it, hope i dont have to use it. But if have if I need it.

good item would buy again. I will recommend it to my friends.

Nice to have a 5 year protection plan for my Samsung Smart TV

Good to have if your product breaks down. Could be a bit less in price.

An absolute waste of $$$ this time around. I have spent hours on the phone waiting for service. I'll just include here my log of calls to Best Buy to get a replacement remote control on my TCL TV, for which I paid $75 for a two-year protection plan: • 14 Mar 22 @ 950 am called BB. Dan. “new remote in mail in 3–4 days and email soon.” • 20 Mar 22 @ 9:43, I called and spoke with Yenner because CHAT was no help. They could not find order # (of course because Dan hadn’t followed up). • 21 Mar 22 @ 9:36 – 10:00 am: called the # that Yenner gave me 866 613 9853, with ref #283704195 —waited over 10 min on hold…SPOKE WITH CHAD…he gave me same order # as in the email from Dan on 14 March. When I told him I’d already been waiting a week (not just since my call yesterday), he realized the mistake and reordered (previous was an in-home order without an appointment date, so I may end up getting 2 remotes). • NEW ORDER # 76764340, and should arrive Thurs or Fri. • 28 Mar 22 @ 9:45am—Called and spoke with Dale. He said, “Chad did not hit ‘submit’ button”; gave me new ref #: 76967624 and emailed me a confirmation # (remote will be mailed 2-day) ORDER REF # IS ACTUALLY 96957624 ACCORDING TO EMAIL • 28 mar 22 @ 1004 (Dale hooked me up with cust svs) “9 min wait—we’ll call you back” I left my # • 28 Mar 22 @ 10:13 got call back and had to wait for Lucille. She looked over previous notes, couldn’t understand that I wanted refund of $74.99 I’d paid for “Geek Squad Protection Plan” she put me on hold. • 28 Mar 22 @ ? Kayla; I explained to her, she transferred me to Mohamed (10:28am) in Primary Support. He couldn’t help, did not even have access to order #s. He said I would not have to wait and he transferred me to Billing & Renewal: • 28 Mar 22: @ 1035, Billing and Renewal—on hold As I write this I've been on hold (or talking with the wrong agent) for 65 minutes. Still waiting to speak with Billing and Renewal (20 minutes on hold).

Anytime I’ve had to use my geek squad protection plan I’ve been happy! Fingers crossed I never have to, though!

Any issue at anytime time and they'll assist you with no problem

Always buy this with larger purchases great protection for great price

Geek Squad protection is a must for some stuff, Love it.

Have used this to replace a TV once. A little disappointed it was a downgrade replacement but still paid off.

Always buy the warranty.Great people when and if things break.

Comforting to know that my TV is covered with a good warranty.

Not sure if you f the value of the price is much higher than Walmart’s warranty.

Never had to use their services because my product never needed it.