Customer Ratings & Reviews

slow to respond but they do what they say they will do..

Geek Squad just came out to look at my TV that I bought just a couple of months ago with a five year Geek Squad warranty. The TV was defective when I bought it but I didn’t notice the issue until recently. They came bully today and told me they need to junk out the TV. They will give me a refund for the TV, but not for the 5-year protection I just purchased two months ago. Is this a joke? Why should I ever buy that kind of protection if they make you buy it all over again if something goes wrong??

TV started to have discoloration after only a year and a half. We contacted Geek Squad, figuring we could bring it in for a replacement (like all other electronics). Instead, Geek Squad said Best Buy wouldn't do that and we had to wait 11 days for an in-home repair. Within six days, our TV was completely dead. Now we're stuck here, with no TV for five days, when instead they could have just replaced the TV at the store almost a week ago. Some "protection" service this is! More like a protection racket!

They say that you're covered from the time that you buy the extended warranty bull. I was having a problem with my TV brought it to the attention of Best Buy geek squad and they said I had to go through the manufacturer's warranty the first year and then after the geek squad they would not help me at all.

I don't know that I would ever buy a protection plan again

I was made to wait online for 25 minutes to be told to call a phone number. Next I called the phone number and waited for another 25 minutes listening to the persons background noise painfully obvious he was doing nothing to finally ask him to just get an appointment for me to have someone come out for my TV. I am STILL WAITING!! and being told just a minute sir...He didnt put me on hold and I can hear nothing going on. No typing, no consulting with anyone else. No update status on what is happening. NOTHING!!! Customer service person's name is Andre.

A total waste of money. I purchased for my new 65" TV. When it had a problem only 5 months after purchase, Geek Squad said they had no appointments and referred me to the manufacturer. The TV ended up being defective, and Geek Squad has done nothing to help me. I will never purchase a Geek Squad protection plan again and do not recommend others purchasing it.

good service but difficult to get large/ heavy items serviced

I called in a week after purchasing the TV and a two-year protection plan. A week later I called to extend the plan to five years. The representative told me it went through, but it didn't. I will be purchasing from Amazon from now on.

I'll use it if I need it, but I doubt I will in 5 years.

Sorry for my English: I don’t have time for this service on the phone . I don’t want people coming to my house to fix my tv. My English is very bad to me understand online chat.

Will never purchase this service again through Best Buy, nothing but a hassle. Very unprofessional, incompetent employees handling this.

Geek is only to stole your money that’s it. I purchased 2 geek protection and in both situation I have to buy a new product. Totally waste of money. Never ever going to spend my money on geek or Best Buy.

It's always a good idea to buy insurance for your TV

Very glad I bought it, but haven't had to use it yet.

The worst experience I have ever had with a best buy service. Do not buy this for your TV it literally covers nothing. The person I dealt with when trying to get a repair was straight up rude and unwilling to offer any solution. Save yourself the headache and money. Buy your TV somewhere else. A place with a protection plan that will actually protect your purchase.

I purchased geek squad protection for a TV that was defaulted. I only had the TV for 3 months, They exchanged the TV but would not transfer or refund any amount for the protection. I have to pay another $80 for a protection that was Best Buy problem not mine.

They do not cover what you think they will. Also God forbid you need to get a refund for a service plan its like pulling teeth. So If you buy a 3,000 TV dont waist you money on the service plan they won't cover it.

Haven't had to use. Not sure if would purchase again

unsure I've never had a tv from them reach past a year