Customer Ratings & Reviews

I love my 49 in smart Sony TV the picture and sound is wonderful

I probably won't need it, but knowing I have it means everything

Great competitive price for a long lasting warranty to protect your new tv

If you think you might take advantage of the discount on services, it's a good deal. I thought all the services were set at a certain price, but they were, rather, discounted at a certain rate. Not a bad deal for a big purchase appliance (in this case, a TV), b/c it got the extended warranty (5 years) plus the ability to extend another 5 years after the first 5 expire at today's dollars.

best buy was helpful enough to get this after the fact.

Haven't had to use. Glad for the peace of total peace of mind.

For your television investment..already paying 800+ what's another 200?

A must have due to any freaking accident that can ruin a lovely 4k tv.

So far we haven't had to use it. So I'll let you know when we do.

We have not had to use geek squad. We purchased the warranty just in case.

Always have received quick and satisfactory service from Geek Squad.

This two year product protection is a nice piece of mind to have.

This was the best purchase I've made in a long time. I love it....

Protect your purchase because things can truly happen unexpectedly

Geek Squad is awesome when it comes to repairing your electronics.

I definitely recommend getting protection for any electronics.

Haven't use it, but will come in handy if any issue arise.

Best Buy is batting 0-1 with me. I made an appointment 2 weeks ago for a TV repair at my house. I took the day off work with no compensation for the appointment. So today, 13, June 2025 on the day of my appointment, Best Buy canceled my appointment without explanation and wants to reschedule. Absolutely terrible experience. Because my TV is larger than 42” I cannot take it to the store. For geek squad to look at. Again, absolutely terrible experience and customer service with Best Buy. I’ll be taking my business elsewhere. I’ll also be talking with family and friends about this, and I’m 100% they will never shop at Best Buy again either.

Although I haven't used this service but they are know to offer professional great service.

The Geek Squad couldn't solve the problem. We were there for nearly two hours. But I give them credit for trying.