Customer Ratings & Reviews

Too small - Picture was not sharp. Sorry I had to return it.

Good option to protect your appliances for at least a few years

Disenchanted with service for the second time. I won't be using them

I bought this just to be safe. I am hoping that I never need it.

It's little expensive but always good to have for peace of mind.

Hopefully I won't need it, but I did buy the Geek Squad policy.

reliable service if a problem should occur. it's worth it

Could be a lil more professional but overall they alright.

Not helpful at all. They still very much charge for everything.

Geek Squad just came out to look at my TV that I bought just a couple of months ago with a five year Geek Squad warranty. The TV was defective when I bought it but I didn’t notice the issue until recently. They came bully today and told me they need to junk out the TV. They will give me a refund for the TV, but not for the 5-year protection I just purchased two months ago. Is this a joke? Why should I ever buy that kind of protection if they make you buy it all over again if something goes wrong??

TV started to have discoloration after only a year and a half. We contacted Geek Squad, figuring we could bring it in for a replacement (like all other electronics). Instead, Geek Squad said Best Buy wouldn't do that and we had to wait 11 days for an in-home repair. Within six days, our TV was completely dead. Now we're stuck here, with no TV for five days, when instead they could have just replaced the TV at the store almost a week ago. Some "protection" service this is! More like a protection racket!

It can never hurt to have extra protection with the Geek Squad

The worst experience I have ever had with a best buy service. Do not buy this for your TV it literally covers nothing. The person I dealt with when trying to get a repair was straight up rude and unwilling to offer any solution. Save yourself the headache and money. Buy your TV somewhere else. A place with a protection plan that will actually protect your purchase.

Tv never. Break get it for sound equipment tv is not worth it

the quality of resolution is no a good as mentioned on the merchandise

I bought it but hope I don't have to use it. Time will tell

TV Is great! Tv is worth buying but geek squad is a joke. If your thinking of getting “geek squad protecting” might as well throw your money to the trash.

Haven't had to use my geek squad but at least I have it

A total waste of money. I purchased for my new 65" TV. When it had a problem only 5 months after purchase, Geek Squad said they had no appointments and referred me to the manufacturer. The TV ended up being defective, and Geek Squad has done nothing to help me. I will never purchase a Geek Squad protection plan again and do not recommend others purchasing it.

Sorry for my English: I don’t have time for this service on the phone . I don’t want people coming to my house to fix my tv. My English is very bad to me understand online chat.