Customer Ratings & Reviews

Never purchase geek squad protection. It is impossible to actually get support. The phone support is terrible, you can’t file a claim online. You have to physically go in the store and on larger items they basically just won’t help you

I was made to wait online for 25 minutes to be told to call a phone number. Next I called the phone number and waited for another 25 minutes listening to the persons background noise painfully obvious he was doing nothing to finally ask him to just get an appointment for me to have someone come out for my TV. I am STILL WAITING!! and being told just a minute sir...He didnt put me on hold and I can hear nothing going on. No typing, no consulting with anyone else. No update status on what is happening. NOTHING!!! Customer service person's name is Andre.

Bought because I’m a tech dummy nice to know it’s there

Got this because I've heard good things about The Geek Squad.

Gave three stars because haven’t use this service yet.

The Geek Squad is hard to deal with and can be very unresponsive. It should just be repair or replace!

slow to respond but they do what they say they will do..

Geek is only to stole your money that’s it. I purchased 2 geek protection and in both situation I have to buy a new product. Totally waste of money. Never ever going to spend my money on geek or Best Buy.

I bought a 55" TV and I purchased a 2 year EXTENDED WARRANTY with the purchase. The TV literally failed about 10PM on the day the last day of the warranty, 2 years later. I promptly called the next morning and NO, they WOULD NOT HONOR THE WARRANTY. In the past two years, I having bought two iMac's, two monitors, this TV and I have annually renewing subscriptions through BestBuy, I will change where I make purchases and cancel my renewing subscriptions.

Don't buy it, it's a waste of money. They will make you go thru the manufacturer even though the geek squad plan starts on the day of purchase. If you buy this you are literally throwing your money away.

I don't know that I would ever buy a protection plan again

They do not cover what you think they will. Also God forbid you need to get a refund for a service plan its like pulling teeth. So If you buy a 3,000 TV dont waist you money on the service plan they won't cover it.

Warranty you purchase is not in addition to the 1 yr manuracture warranty. They double dip on the warranty you are actually purchasing a warranty that runs from the purchase date (along with the manufacture warranty) which is re done dit....Therefore you only have 2 yrs warranty not manurfacture warranty plus an additional 2 years.

The 5 year plan doesn’t cover much unless something goes wrong mechanically with the tv. The sales associate said this would cover accidental damage on a tv but it doesn’t so don’t buy this coverage for a tv. Best Buy doesn’t cover accidental damage for tvs. They did give me my money back luckily for this plan but don’t waste the money on this. It’s just not worth it

good service but difficult to get large/ heavy items serviced

I'll use it if I need it, but I doubt I will in 5 years.

Will never purchase this service again through Best Buy, nothing but a hassle. Very unprofessional, incompetent employees handling this.

It's always a good idea to buy insurance for your TV

Very glad I bought it, but haven't had to use it yet.

Haven't had to use. Not sure if would purchase again