Customer Ratings & Reviews

geek squid replace my item within an week had no problem with returning item they replaced at full value

Best to be safe than sorry and Best Buy has great customer service.

Alway great to have extra protection coverage for your purchased items

I liked the fact that I was offered a 5 year warrant on my Sony tv. So far i haven’t had to use it.

Protecting the products I purchased from damage with the geek squad service

I love having these protection plans for stuff that costs a bunch

Absolutely can’t go wrong with this plan. Geek Squad is the best.

Sales man are really on thei thing. Great environment for costumers.

It helps me sleep better at night knowing my tv is covered in the event of something going wrong.

I always trust geek squad they are great at resolving problems

We recommend getting the geek squad service. They are so helpful.

Always the smart purchase never go wrong don’t sleep on the opportunity

I always get the warranties, because you never know when the set will short for no reason.

Great insurance to have if product fails at any time during use.

Being techno dumb, disabled and older - this will most certainly come in handy the minute any issues arise!

I have always been a big believer on The Geek Squad protection plan. I purchase a premier TV LED 8 seriers Samsung and I wanted to ensure that I was being protected under Geek Squad protection plan. My kid had accident where my TV has a crack on the screen and was told that it would be replaced by customer service representative I was missed informed Once I scheduled an appointment and was told that I would be taken care of. I was excited to tell my family that it would be fixed. Come to find out later that evening the technician that was going to come out to fix my TV told me that he would charge me an additional $100 in order to take a look at my TV and he asked me what had happened to the screen. I provided to him the information as to how my screen got cracked and mention that the protection plan did not cover and if he ended up coming to my house. I would be billed an additional costs just to look at it. I appreciate the technician explaining to me my options before being billed more. I would like to provide a lower rating but it is not possible. Very disappointed on being missed inform by the customer service representative from Geek Squad that schedule my appointment. It's been over a month and half now i have not yet recived my reimbursemnet nor my extra remote that is included in the protection plan. I would think twice before buying TV protection.

Great value having added protection for my products

Always purchase protection for items that are delicate or over $100

Always purchase protection for items that are delicate or over $100

Always purchase protection for items that are delicate or over $100