Customer Ratings & Reviews

Not much to review for an extended warranty. It was worth the price.

Its nice to have piece of mind that your tv is protected.

Every time I deal with the geek squad I get good service. And if I ever have a problem with anything they always make sure to fix it

Life happens that’s why geek squad protection is there

Lost it great tv work 100 good no issues picture color

TL;DR: We bought a service plan on a brand new 55" TV which has been broken/non-functional since approximately 90 days of ownership. Two months later and Geek Squad has failed to repair or replace the set. I would honestly stay away from both this set and Best Buy service plans. You're not getting your money's worth. We bought this TV after our order from Amazon was delivered with a smashed screen. We went with Best Buy as we've had good experiences with them previously, plus I wanted to go ahead and purchase from a local retailer. I picked it up on the day I ordered it online which was nice. Unfortunately the TV worked for about a month and a half, after using it not more than a couple times a week. I purchased the Geek Squad service plan immediately. It took them two weeks to even come look at the set, and even then they didn't show up in person. They called me and diagnosed over the phone. Their diagnosis based on the flashing codes was a bad controller board. They had the board delivered to our house. It then took them 3 weeks to come to our house to replace the part. The agent was nice, but after replacing the board the TV was still broken. Because had to "follow Sony's guidance" he was forced to just go down the line replacing PCB boards in the set until the issue was fixed. He ordered another set of boards and left without scheduling anything, promising a call later that week. The call never came, but the parts did. He showed up unexpectedtly last week on Monday to replace the parts (we are now two months into this saga). Surprise surprise, the parts didn't fix the TV either. Unfortunately "Sony has to make the determination whether we continue by replacing the panel or replacing the whole TV." It's now been over a week and I've received no phone call, no email, no indication whatsoever that Best Buy intends to actually fix this and make good on their service plan.

Always purchase protection and I happy I do if something happens it fixed or replaced

I'm glad I got the geek squad protection they always fix the problem

I love my Samsung smart tv. It was very easy to set up.

Worth the extra money for the piece of mind. Be confident that Best Buy will make sure your taken care of

Always buy the warranty on major purchases. Just hoping I never have to use it.

So far so good, no complaints here. It ain't bad but it ain't great.

Good to have if your product breaks down. Could be a bit less in price.

I know that if I have issues the Geek Squad will help me!

Had a issue in the begin but the Greek squad took care of it.

Haven't had to use it yet but I've heard it's great coverage!

Have had to use once on my 65 inch once dependable service. G

Got it, hope i dont have to use it. But if have if I need it.

Nice to have a 5 year protection plan for my Samsung Smart TV

good item would buy again. I will recommend it to my friends.