Customer Ratings & Reviews

Totally worth buying!! No need to worry if something goes wrong!!

The added security gives piece of mind and for the price is great!

Very knowledgeable. Very professional. I use them all the time.

I always buy protection plan for my items purchase at Best Buy. Just pay a little more but no worry for extra years.

I always buy protection plan for my items purchase at Best Buy. Just pay a little more but no worry for extra years.

Haven't had to use them yet so that's a plus but good to have just in case.

This is a great thing to get on any purchase that you make

Always good idea to get warranty. Geek squad is awesome and helpful.

Geek squad at best buy are always worth having on your products

The guys showed up on time and were very professional and respectful of my home.

I hope I don't need to use the protection plan, but I have if needed.

Hopefully will not be needed.Am sure best buy will com through

Love the extended protection for my TV. I highly recommend it.

I've been buying coverage for all my expensive products I by for Best Buy.

An absolute waste of $$$ this time around. I have spent hours on the phone waiting for service. I'll just include here my log of calls to Best Buy to get a replacement remote control on my TCL TV, for which I paid $75 for a two-year protection plan: • 14 Mar 22 @ 950 am called BB. Dan. “new remote in mail in 3–4 days and email soon.” • 20 Mar 22 @ 9:43, I called and spoke with Yenner because CHAT was no help. They could not find order # (of course because Dan hadn’t followed up). • 21 Mar 22 @ 9:36 – 10:00 am: called the # that Yenner gave me 866 613 9853, with ref #283704195 —waited over 10 min on hold…SPOKE WITH CHAD…he gave me same order # as in the email from Dan on 14 March. When I told him I’d already been waiting a week (not just since my call yesterday), he realized the mistake and reordered (previous was an in-home order without an appointment date, so I may end up getting 2 remotes). • NEW ORDER # 76764340, and should arrive Thurs or Fri. • 28 Mar 22 @ 9:45am—Called and spoke with Dale. He said, “Chad did not hit ‘submit’ button”; gave me new ref #: 76967624 and emailed me a confirmation # (remote will be mailed 2-day) ORDER REF # IS ACTUALLY 96957624 ACCORDING TO EMAIL • 28 mar 22 @ 1004 (Dale hooked me up with cust svs) “9 min wait—we’ll call you back” I left my # • 28 Mar 22 @ 10:13 got call back and had to wait for Lucille. She looked over previous notes, couldn’t understand that I wanted refund of $74.99 I’d paid for “Geek Squad Protection Plan” she put me on hold. • 28 Mar 22 @ ? Kayla; I explained to her, she transferred me to Mohamed (10:28am) in Primary Support. He couldn’t help, did not even have access to order #s. He said I would not have to wait and he transferred me to Billing & Renewal: • 28 Mar 22: @ 1035, Billing and Renewal—on hold As I write this I've been on hold (or talking with the wrong agent) for 65 minutes. Still waiting to speak with Billing and Renewal (20 minutes on hold).

Thank you for always been there for us the costumers, thank you.

They have been wonderful in helping keep my notebook up to date.

Good to have when you need it. Good to have when something happens.

Love the tv..pic is great...I'm so happy with my decision to buy

You don't know how many times the protection plan has saved me.