Customer Ratings & Reviews

I purchased the 5 year extended warranty on my Bravia TV. A few months after purchase the TV was damaged during a lightning storm and stopped working. Best Buy would not replace and told me to contact the manufacturer. I did so and the manufacturer immediately replaced the TV; however they replaced it with a different comparable TV. The problem is that the 5yr warranty is on the original TV. I have made repeated attempts to have the warranty updated to reflect the information for the replacement TV all to no avail. No one at Best Buy can or will help me. I have made so many calls and spent countless hours on the phone and even went to the store. Most of the customer representatives speak English as a second language and could not even understand the problem. No one would connect me to a supervisory and usually they would just transfer to another department and I had to start all over again explaining and getting no where. I have finally given up and can only hope that nothing goes wrong with the TV. I’m so frustrated and angry with this company. It’s not the first time I’ve had problems with them but it is the last time I make any major purchase with them and I will never buy one of their warranties again. Very disappointed but not surprised. I would give them negative stars if I could.

The service provided worked well. Glad I purchased to protect my computers.

Pay for it and never need it so they make free money

You will need this cover for your item as it comes into play when damages occur

I have use this once before. its was helpful and i got some good information

It's not the item but the Service I needed, really. I guess that's a problem all over but I did pay full price and they had no time for questions.

You just never know when you might need it. Used previously and they are amazing

I feel easier about making a big purchase knowing I can get this type of protection!

I have not had to use the service but it gives me a piece of mind knowing I have it

This is good but sometimes I feel like I payed too mucho for the extra warranty....

I took my computer in to the geek squad and they completely repaired it. Good Job!

Have not needed Geek Services as of yet. So far so good.

Haven't had to use service as of yet. Policy sounds great if there is a problem

This geek squad protection plan made me feel protected and confident.

I love the geek squad. I trust them to fix anything I may have wrong with my TV

Bought this for my son's college laptop. He has had zero virus problems!

price is ok and they do help good by phone to set up tv and others service.

Great services but doesnt cover accidental damages for wat we are paying its a gamble

Well worth the money to get assistance when you need it.

Depends on the product since this is the first time buying the protection