Customer Ratings & Reviews

Worth the price and guarantee. Knowing five years, I'm covered.

Great customer service and are very helpful with issues on the tv

I think the protection contract is five stars. However the reinstallation was quick and not comprehensive. I tried to call the tech back and he never answered.

Have not used them on this product yet, but glad they are there.

The TV'S fit the space I needed. Appearance of the TV'S are pleasing.

The last time I went for assistance, there was a new guy there that was rude (never happened before). Haven’t been back since

When my TV went down; I was sent pick up a replacement. When I went to get replacement; I was told I was lied to. While on the phone with store manager and geek squad; they agreed I was lied to, it was in the notes, on speakerphone they pointed at the other stating only they could make an exception I was sent him with defective product I was told to pay someone else to fix it and they would pay me back in 3-4 weeks; I didn’t know I bought a “repair or replace or pay someone else to repair it and we will pay you back in a month” plan... 3 months later I Finally got TV repaired, it couldn’t and had to be replaced, the like for like model that I was sent to pick up in stock that day, no longer available...and they can’t deliver to my home so I needed to wait 3-4 weeks for a gift card... No body at Best Buy gives a **** about you. They got excuses, called covid, but when you look at the business practices of companies like Apple and Cellphone carriers; you see real quick, it’s not their excuses, it’s their bad execution, poor planning, and judgement. Quite simply they should have paid someone else to repair it, not me, or replaced it when I was falsely sent to the store, on their word, but instead they would rather have this review. Buyers Beware....their excuses are an exception to the fine print.

So glad this protection was available to me with my tv and sound bar.

I don't recommend anyone to get Geek Squad service for their TV only because they changed what the insurance company will cover. They no longer cover if a TV is damaged by accident from a fall due to small children. Or cracked screens. They only cover if the TV have manufacturer issues inside of the TV. So once its broke by a child, which is the most reason why anyone would do a insurance claim, dont expect to get it fix. You’ll have to buy a new one. Any other Geek Squad service yes. Just not on TV's

This will return your money in case you have any problem.

Provides peace of mind in the event of future problems

Pretty Good 4K TV from VIZIO with a perfect deal from Best Buy

It seemed Ike a no brainer and the sales strongly advised for it.

You never know when something could go wrong. This is good to have

Always able to answer my questions professionally and respectfully

Haven't needed to use it yet but figured it's better safe then sorry

I bought the protection plan in case something went wrong with the tv.

Less than 12 months in use and getting the 6 red lights blinking

Hard to RATE the GEEK Squad as it turns out they WONT service us at all, due to the fact we are 45 minutes from their store location in Burlington, VT. Not sure exactly what we paid for with the 'membership'.

I bought this 85” QN90D open-box TV and picked it up in-store. It was poorly packaged, had no accessories, and the screen was damaged from the start. I spoke to over 15 agents in-store, on Twitter, and through Best Buy chat — all said I was responsible and refused to help. Only one agent finally issued a return label after weeks of stress. It took 21 days to get my refund. Be extremely careful with open-box items. Customer support depends entirely on who you get — and most won't listen.