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Customer reviews

Rating 4.7 out of 5 stars with 30924 reviews

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  • Value

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1381 Showing 27,601-27,620 of 30,923 reviews
  • Rated 1 out of 5 stars

    Useless warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useless Geek squad warranty. My sony 55" Xf900 screen went black permanently. when called BestBuy got run around.. Covid19 as an excuse. Same with Sony customer service closed due to Covid19. Still bought TCL series 8 tv 65" from best buy. Was a tough choice to give them my business. Hopefully tv arrives in good shape. Their process to contact them for damaged product is so hard and their reps think Repairs are coming from their personal checking accounts vs company. Not good customer service when comes to issues. This is why i did not purchase geek squad warrant on my new 65" TCL series 8 purchase. Samsung has the best customer service of all period. Always had samsung tv in past, gave sony a shot did not last 7 months. Was going to buy samsung X90R but TCL 8 series won me over. Throwing Sony XF900 to my trash can today. What a waste of $1500.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for sharing this with us. I apologize for the delay and inconvenience you have experienced in getting your TV looked at and repaired. We are certainly living in unprecedented times and we must take certain precautions to keep you and our employees safe. We'd be happy to help you out in the near future and look foward to talking to you soon. We hope you give us another opportunity to better serve you in the future.

  • Rated 4 out of 5 stars

    Good insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good insurance. Why not protect your purchases. No worries

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the geek squad protection. I think it's worth every dollar.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Piece of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to protect your investment on audio / video products

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great warranty with great protection I really love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection plan for the tv is good and it wasn't expensive.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To many associates involved. They are expensive and not sure about their accountability. Once you think you are speaking to the right person they refer you to someone else. Hard to get on the phone. Hard to set qppts. Long wait times.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Must be a good thing if i haven't had to use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must be a good thing since i haven't had to file any claims.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ehhh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    seems luke a waste of money byt id rather be safe than sorry.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great thing for coverage.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's always great to additional protection when problems arrive

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the first time I buy a extended warranty worth every penny

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Covered if needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got for fair price. Now covered just in case but hope wont need it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not worth the expence!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is to expensive to buy for your devices and a waste of money.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Haven't needed it yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hopefully I will use this product toward the end of the warranty.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I don't like Roku

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like Roku TV don't know and don't want to know

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a pretty good deal for the money better safe than sorry

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks geek squad for all the assistance whenever needed it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    yeah

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product no significant issues with it. Just to keep my Iphone safe

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the additonal plan on our tv have not had to uze it yet!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must buy with tv. Assures easy service and takes care of returns

    I would recommend this to a friend