Customer Ratings & Reviews

Bought a 5 year warranty but apparently they don't let you use it till the one year manufacturer warranty falls off, so your paying for 5 years but your really getting 4 it's a rip off

The Geek Squad service I paid for expired about two and a half months before my TV quit working (no picture), so I didn't get to use it.

When you’re on the phone with them first thing I ask you is your name and phone number in case you get disconnected and they will call you back they never call you back. I’ve been on this phone and fighting with them for a week trying to get an appointment now I’m without a washer. They are the worst ever.

DID NT GET IT NOT THE BEST TECHS. TO DEAL WITH ATATUDED MABY BAD WHO KNOWS DELT WITH TWICE LIKE I SAID MUST OF HAD A BAD DAY OR NIGHT.

Being able to contact someone, anyone about our warranty has taken months & been a nightmare. When we finally got somebody, they gave us a confirmation # & said we would get an email to set up an appt. Never got it. Now on hold for over an hr & automated says we have appt. Today (before talking to anyone). Agent says we need to schedule, then put on hold 5 times, then dead air & hung up.

Poor customer service. Customer service would not renew my geek squad protection on a tv that was exchanged. Very unprofessional customer service rep on the customer service 800 number.

Scam alert. Runs concurrent to the manufacturers warranty. Useless. Money down the toilet.

This TV does not work with my Alexa. I have requested another TV but told that I was going on to be charged $133 on install of the TV from where y’all bought a TV here that don’t work properly. If I wanted the TV that don’t work properly, I could’ve kept the one that I had. It works better than the TV that was bought here.

Tv went out, there saying it's going to take 2 weeks to get some one out to my house, then who knows how long for the parts or replacement.

Geek went to check my TV and determined it's not repairable. Someone called from extended warranty and gave me number to call for replacement. Been calling for 3 days now, been on hold for hours and still couldn't connect to anyone at number provided: 888-613-9853. I wasted too many of my time. I also tried to do agent chat from bestbuy website and still couldn't get anyone. so frustrating!!

Why doesn’t it start AFTER the manufacturer’s warranty? I paid for 5 years extended warranty, but the first year runs in parallel with the 1-year manufacturer’s warranty. But you have to have it due to built-in obsolescence.

They would not unwrap and inspect my dishwasher they dropped it at the door would not allow me time to open it myself said it wasn’t their job they were too busy and had to go. They told me they wouldn’t drive their big truck on my concrete drive they would carry it from the road they showed up drove right to the door then told me they were going to carry it more than 50 feet.

Y'all have two different stories that you tell people that have e extended warranty coverage for their tv's etc because the store tells you one thing and when you call the phone number they will tell you another story so Y'all need to get on the same page with your store associates because that's not cool telling lies to people.

I was told by geek squad the extra coverage protects from accidental damage. It does NOT, it is a scam to get you to pay more for a service knowing it does not cover.

Called and talked to someone about our protection plan that we purchased a the tv we purchased and was told that it wasn't any good after we were told that if anything ever happened to the tv that it would be repaired or replaced under the protection plan, now i have to go back and purchase another tv because best buy won't stand behind their protection plans that they sell.

have not had any help from geek squad except for disappointment

For some reason I have a 5 year warranty but it never showed up on my Geek Squad warranty items for some reason I bought it in 2017 it should be warrantied until 2022 but it's not on the list wonder why that's Best Buy for you

The service protection plan isn't worth it. I messed up my tv internally and they wont fix it. They consider it physically damage but there are no cracks or anything on the tv screen. The plan is a waste or money which I am sure they knowing already.

Don’t get this plan , only way you get the warranty if your tv breaks on its own and not when anything else happens to it . Basically No point of getting a warranty

Extended warranties for large apliances are a must but for tv and small personal items read the fine print, or discuss the coverage with the sales associate. I purchased the coverage for a Samsung tv, to find out they will not cover a cracked screen, granted my 7 yr old son tapping on the screen to wipe off a smudge didn't help either. But when you say 100 % coverage then say " coverage won't cover a crack in the screen" that's not 100%...I know the screen was cracked due to contact , it's not like I took a sledge hammer to it. It was an accident , what ever the reason read the fine print!