Customer Ratings & Reviews

When replacement parts are needed that are included in the protection plan. You must order yourself and send them all necessary information to receive a reimbursement. Very convoluted process for a simple fix. Needs optimizing.

Not a bad value & if it breaks it will be a great decision

I hope the Geek Squad will be there for us if we need them

Generic protection for our tv not sure what else to say.

covers everything no haggle replaces equipment tvs

Got the perfect price for a warranty on a good tv.

The customer service from geek squad is horrendous. I set up a service call to repair a LG OLED tv before Memorial Day because it doesn't power on. A quick internet search reveals there is a known issue with the power board, which was confirmed during the first visit. Yet here it is after the 4th of July holiday, no new power board and no working tv. The local store cannot (or claims it cannot) provide any help. All you can do is call an 800 number, be placed on hold, and be told they will call you back with a repair date, which doesn't happen. No one seems interested in fixing my TV.

purchased too have ease of mind in case of break down

Good agents and easy to set and they explain everything

They make things a lot easier when problems arise!

Geek squad always has my back. Love the level of service.

i reccommend everyone to get it my aunt loves it .

I haven’t used my service yet to give the right review as far as their service. However, what I can say is that the services included within the package that they sent me seems to cover a lot and it gives me that added peace of mind for if something should go wrong.

Just buy it because the last tv purchase broke and to fix it is better purchase a new one

We have used it a few times. So far have no serious complaints.

Haven't used the service. Can't speculate on that.

Geek Squad is super helpful! Thanks Geek Squad!!!!

We haven't had to use this yet and hopefully will not. Could not pass it up for the price.

Used this offer once to repair a laptop- was done well. Most of the time, though, not needed

Great support to have. Havn't had too much experience but from the past its been good.