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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 3,599 reviews
  • Rated 5 out of 5 stars

    Excellent work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician knew exactly what to do. He was fast. It was rainy the day he came and he put shoe booties on to prevent any mess in my house. He was also very courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    well worth the money. Moved and hooked up multiple TVs And hauled away two 60 plus inch TVs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was professional & took the time to explain everything. He made sure the system worked properly before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony Remote Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scott Cover from the Geek Squad, Littleton, CO did an excellent job and represents Best Buy and the Geek Squad in the most professional manner. Great job Scott, and Thank you,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally, someone who knew what they were doing!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took me 4 tries to finally find someone who could correctly wire my Home Theater System and program my Harmony remote.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    so so costly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    remote uses a lot of battery power, feel like I have no manual to review why I am having difficulty, it seems to have a mind of its own

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent got the job done quickly, he was friendlyand complete>

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV universal remote programmed very well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents checked the wiring of my TV and sound system and programmed the new universal remote I bought a few days before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad programmed my Harmony Elite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had some issues that needed solving and he did an excellent job of getting resources involved and solving the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Best Buy TV Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job setting up our new Television and demonstrating how to use our new television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lucky again A+ Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again I was very fortunate in getting an A+ Tech from The Geek Squad. That is why all my Home Theater activity is only at Best Buy Best one stop shopping.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quinton Campbell of the Geek Squad is very good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need someone to help you with any part of your home entertainment system call the Geek Squad and ask for Quinton Campbell. Excellent at what he does!!!334-663-4049

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shawn landon is my go-to-guy very helpful...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although problem was larger than hoped, Shawn was great with advice , guidance & suggestions on how to deal ...w/ the issues... Am STILL trying to resolve the situation...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have had a hard time programming the remote myself...and it would have taken me quite awhile. The techs came in and got everything done super fast.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    This service was no longer needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We decided this was no longer needed but the services the geek squad did provide were fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Remote Control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Agent program the newly advance remote control Logitech Harmony to eliminate unwieldy collection of remotes and start using one device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic service plus tech really knew his stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service technician arrived on time, preformed the service we wanted of programming our remote to control all of our AV equipment with one device..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent wads professional and knew the product. Happy with service provided.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Service was great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job of fully connection and components and speakers and adjusting the sound. Just wish there was more instruction on operation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to Use Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hopefully, the 665 will be as good or better than my Harmony One remote. Will find out after it is installed, next week.

    I would recommend this to a friend