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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 107 Showing 2,121-2,140 of 3,599 reviews
  • Rated 5 out of 5 stars

    The Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys know their stuff and stayed until the job was done!! One guy stayed for 9 hours to insure my remote was programed the way I wanted it. Hats off to these guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was deployed to out home and programmed our Harmony remote. So easy to operate. One button for TV, another for blue ray player, and one for music. Love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thorough helpful patient customer care

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Take the time to explain best options for my home life!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad really new what they were doing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my equipment and connected everything. Showed us how to use the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad comes through again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did a great job of updating the features on my harmony remote

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    did good job on the tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did a great job on the installation of the tv and setting it up. could not program remote was having trouble connecting to logitech

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians that set up my remote did a great job. He also explained how it works and made sure I was able to work all the separate components.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it to have BestBuy do it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote could be hard to program sometimes so having Best Buy Do it is well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came and hooked up our devices and the tech suggested this remote best thing ever. Love that we don't have 3 or 4 remotes just the one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful service by the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad are knowledgeable and courteous. They made programing this remote look easy. While I am sure I could have figured it out, they made better use of my time for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote Programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came out to program the Harmony Remote we had purchased some time ago. They were prompt and very professional. All works fine now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific service. Efficient competent and friendly. On time and well organized. A refreshing plus for Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always been given great tech support when needed. The store associates are very pleasant and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank heaven for GeekSquad! A technician came out within one week and set up my Harmony Remote. Now I have one remote for my TV, DVD, Sound System, & DVR.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service we’ve ever had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really professional, knowledgeable and patient tech who went the extra mile for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote Programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Programming the two remotes was very complicated but Geek Squad accomplished efficiently and quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jimmy always answers our questions and explains how to use the remote. We think he’s a great asset to Best Buy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony and service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Harmony remotes have become a must in our household -- well worth the money and having the Geek Squad program is key -- we now have 3 -- one for each floor!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Programming service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joel did a fantastic job of coordinating the reprogramming of a universal remote control and explaining the new programming before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved the Geek Squad Work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an excellent job after they did the set up they showed me how to work everything.

    I would recommend this to a friend