Customer Ratings & Reviews

The agents that help me with my harmony remote were professional, knowledgeable, patient.

Have called the Geek Squad on several occasions to troubleshoot our home theater and computer systems. Max has always resolved our system issues

Thomas was a terrific technician with the knowledge to complete my entire upgrade.

The Geek Squad sent Kenneth Fay out to program our new Harmony Remote. He was very patient with us and explained exactly how the remote works and what he was programming.

Programming the two remotes was very complicated but Geek Squad accomplished efficiently and quickly.

All the agents that came to my home and helped with the install were great. Excellent customer service and very helpful.

Programmed remote very efficiently. Product has had issues with display and responsiveness

excellent/ good communication skills and very detailed on his work

The geek squad agent installed Remote Control Programming for our TV and did a great job explaining how to use utilize it.

The Geek Squad did an excellent job after they did the set up they showed me how to work everything.

Agent programmed remote and it's working perfectly.

Terrific service. Efficient competent and friendly. On time and well organized. A refreshing plus for Best Buy.

Have always been given great tech support when needed. The store associates are very pleasant and knowledgeable.

The GEEK squad did an excellent job installing my universal remote, explained the remote, and how to handle updates. Very pleased!!

We requested help from Best Buy for or 75" flat screen. Tech was on time, listened to our problem, fixed it and told us what to do in the future. Great service.

I was impressed with how easy the tech made the programing of my new remote look. Couldn't have done it on my own. He was pleasant to work with and did an awesome job.

Jimmy always answers our questions and explains how to use the remote. We think he’s a great asset to Best Buy!!

did a great job on the installation of the tv and setting it up. could not program remote was having trouble connecting to logitech

geek squad were exceptional. Patient & courteous answering all my questions.

Geek Squad programmed it so I can Watch a Movie, Watch TV, Listen to music, etc, with one button. Pretty much eliminates confusion about input, source, etc., etc.