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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 108 Showing 2,141-2,160 of 3,599 reviews
  • Rated 5 out of 5 stars

    Friendly Agents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that help me with my harmony remote were professional, knowledgeable, patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad provided quality work. They were prompt, professional, and courteous. They made sure every part worked as intended. Excellent job!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad provided quality work. They were prompt, professional, and courteous. They made sure every part worked as intended. Excellent job!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Logitech Programing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service by the technicians who came to my home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service tech was professional and knew his stuff. He even provided us with pointers on improving our system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Any problems taken care of

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Responsible friendly representatives easy to get appointments

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best part of buying electronics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say enough good things about the Geek Squad, I would be lost without them. They help me so much,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad efficiently installed new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted our television and connected it to all our accessories.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thomas was a terrific technician with the knowledge to complete my entire upgrade.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Harmony replacement unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Programmed remote very efficiently. Product has had issues with display and responsiveness

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and reliable service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is good to have this service as there are no other service company’s want invest money and tine in our mountainous town.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    reprogram remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent reprogrammed my logitech remote. Lost ability to adjust sound

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big thanks go out to Brock and Tanner for setting us up and explaining all our new TV features. Could not have done this without you!! Quick and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer was great and very polite.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installer was very professional and answered all my questions. He made it easy to work with the equipment and was patient when educating me on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad exceeds expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel, the Geek Squad Leader, setup my Harmony Universal Remote. He was very professional, efficient and courteous. I fel t it was a good investment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They know what they are doing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad are trained properly knowledgeable and very courteous and helpful in their explanation of the products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great remote for new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad recommended the remote with programming. Austin and Cassie did an excellent job, very friendly, and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that came out to program the remote did an excellent job!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Putting my tv and all attachments back together.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and polite individuals accomplished everything I needed done. Outstanding

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Harmony Ultimate stopped working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We could not turn our new TV on, off , switch channels or adjust volume. The remote simply did nothing. The Geek Squad fiured it out and was able to get it to working again

    I would recommend this to a friend