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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 3,599 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andy has helped set up our equipment in the past and is always willing to help us.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Looking for HELP!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed with Best Buy for selling a product that can’t be installed! Geek sq USF did all they could possibly do to natal with no success. When I revisited store manager was helpful to find a product that we hope will work! But we will have to wait again over 2 weeks to see if this will work...we’re going into 2 months now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use remote control!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent from Geek Squad combined all of our remote control functions from 5 remotes into this one remote. All now work from one control!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was professional, friendly and efficient. They mounted the TV, tied up all loose cords and was out of there!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived right on time and was completely finished with hanging, hooking up and adjusting my new tv within an hour. Perfect....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I need the geek!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You may know, but I definitely need the geek squad! They make things simple and are very professional and easy to deal with!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Handset small

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found the control handset to be on the smaller side. Hey

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job thank you for helping a old man I am glad you have patience

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had multiple TVs that they set up and made sure all of the remotes were working properly and also made sure I knew how to use them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Tech Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech guy did a magnificent job and he did it quickly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great. Knew what they were doing. Was very helpful and friendly doing their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys are great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek guys came on time and did a very professional job. They even reprogrammed by other universal remote so they would have a similar look to them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad st up our new Harmony Remote 850.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Agents set up the Harmony Remote to control our devices and 4K/Smart TV Apps. Thanks you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV and Remote Troubleshoot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trouble shooting TV and remote was excellent. Knowledgeable, patient, good humored.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    helpful, well explained, functions as described

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad programmed and thoroughly explained the operation. It is very flexible and covers all our needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Streaming wasn't working on the universal remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need more technicians to support the set up of this product. I had to wait over two week to get this resolved after initial installation.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mike did great job. Working toget bass reduced

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to understand all features without a user manual. Mike arrived early or appointment which was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service, kind, courteous

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents again did a great job on setting everything up and best of all, explaining and simplifying all instructions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In home service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very knowledgeable and friendly. Understood my concerns and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Peezy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just let the Geek Squad handle this stuff for you. That's their specialty. Mine is sitting back and enjoying the fruits of their labor. Thanks, GS!

    I would recommend this to a friend