Customer Ratings & Reviews

I was hesitant about this remote. I’m surprised that there are only a few functions I need the origins remotes for.

Great job centered it perfect in my space. cleaned up good when finished

This remote brings it all together in one remote! Quality is excellent.

Whenever i have need to use the geek squad I am confident to call on them. The are prepared and knowledgeable of the products and service.

I love that they connected all of my devises to this. Cable box ,subwoofer , receiver & dvd player

Technician was very friendly and informative. Everything was done quickly and professionally.

The geek squad was all business and very professional in their work.They explain in detail of what has to be done.

Steve works very hard on setting up our remote only to find that the remote would not talk to our television. We had to use two remotes to watch our television which is unexceptible to us. We ended up purchasing a new television plus several other items in order to make this work for us. I would think best buy would give us some kind of credit for this problem.

My Geek Squad installer was fantastic - he went above & beyond the call of duty to make sure everything was correct and adjusted perfectly.

I've never paid for installation. But after this experience I will ALWAYS pay for Geek Squad to install. Perfect experience

Very knowledgeable and polite. Will definitely be using them in the future.

They showed up on time and were very knowledgeable about the task at hand

Terrible service. This is the second attempt for service. The first time you canceled the day of the appointment. This second one, you canceled inside of 24 hours. I rearrangement my schedule for these appointments and you wasted my days without any explanation. I received voice messages from your support center after the fact from a person with such a heavy accent I could not understand what was being said. I will never use Geek squad again, you cannot be relied upon. A one star rating is too high.

The agents reprogrammed our Harmony remote just right

agent was relentless in fixing my problem in a timely manner

They are very knowledgeable and were able to resolve my issue quickly.

Knew exactly how it needed to tune and program remote. Used my laptop in case they have to return. They were fast and efficient. It works perfectly!

The agents removed the old unit and seamlessly integrated the new one into our home entertainment system.

The installer was very informative regarding the use of this new technology to the point where my wife is way more efficient in its use than me.

When the installer came to further program our Harmony remote, he was well kept, well spoken and taught both of us how to use the set up, We are very happy.