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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 123 Showing 2,441-2,460 of 3,599 reviews
  • Rated 5 out of 5 stars

    Determining Key Board Issue

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent took his time was informative and provided option to follow.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Harmony Remote is a great multi functional control remote covers all appliances

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents connected remote to the tv. Programmed all for us

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great option should have done this sooner.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great improvement - one remote versus 3 to do the same job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service was exceptional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sean was great!!! Went out of his way to help me!!! Have always been satisfied with the Geek Squad!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tech support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was knowledgeable, communicated well, and quickly resolved our questions—all at a very reasonable cost

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad member that came to our house to fix our surround system did an excellent job!! Friendly spoke in non techy language.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn't be able to program my Logitech remotes without the help of Geek Squad! Thanks Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome crew well versed very friendly and clean up is done well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful service and with professionalism

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came and programmed the universal remote to work all our extras

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Real GOAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad is uber cool. Do these pilgrims know high tech?? Boy Howdy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The programing and instructions provided were exce

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician who preformed the service was exceptional. He gave clear explanations of what he was doing and how thw system would work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expert Advice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received excellent service. I was able to secure both ink cartridges.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Harmon remote was set-up by Geek Squad during my home theater install. So far, so good. I should have had this remote years ago!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First rate service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was first rate, the technician was very knowledgeable and had practical experience in all the equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't have done install ourselves, great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had little problem with first remote with a key sticking. Best buy gave me a new one and had it programmed asap. Thanks best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say enough about how good all the support was from the myriad of techs that provided me such great work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad intalled my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent mounted my TV, connected all the devices, and was exceptionally friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job getting my system set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad really helps me with my TV/ Audio set up as well as my computer set up.

    I would recommend this to a friend