Customer Ratings & Reviews

We have had great success with this technician,(Chris) and feel he is one of the best "tech geek" around!

Programming did not go well so new remote going to be tried.

The team called in advance, arrived on time and were knowledgable,cordial and very helpful. Would use them again without hesitation.

Great service and punctual. Always professional and know the product they are installing well.

Installer did a good job programming my Harmony remote but he had a few problems and it took a lot of time but worth the money.

Barry our tech really knew what he was doing and was very helpful to us

Two great guys. Looking forward to their install next week.

Great job servicing my computer at the Seekonk, MA store.

Why not let someone else do all the hooks for you and if their is a problem then it's their problem not yours.

Programmed a new remote control in my home for my devices.

Needed my Harmony remote replaced and reconfigured all pieces. Nice job. Thank you.

They guys knew exactly what to do, and did it very quickly,

Geek Squad came back to correct the remote programming & show us how to use. James was very patient.

The job was not completed as originally scheduled. I Was further harassed by subsequent techs re completion of job due to miscommunication between the scheduling dept and the techs because of how job was described/ inputted into system. It took several phone calls and rescheduling (was no longer comfortable letting them into my home)of three different techs (who were rude, challenging, harassing and had been talking to each other before calling me) before finally getting an experienced tech/supervisor who took the time to sort things out . He sincerely apologized for the improper conduct of the other staff and also completed the rest of the job including correcting some of what had been done at the first visit. Very thankful for this last supervisor-tech however the experience overall was extremely stressful and upsetting especially considering the job only involved programming a couple of remotes.

The agents mounted my new tv and connected all my devices.

The technicians' adjusted cables on the components were properly working.

We received awesome service from Lance. Best Buy offers great products and exceptional customer service from its employees.

The agent was friendly and professional. Answered all my questions in a very friendly manner!

Representative was on time, did an excellent job installing the product and did a great explanation of the product.

Tech did a good job of programming components to the DirecTv remote. Unfortunately we still have to use 2 remotes to control the systems.