Customer Ratings & Reviews

Austin was great and we are happy with our set up!

One remote instead of four with all the features of all the other remotes and more. Awesome!

So pleased with Best Buy’s Geek Squad! Very knowledgeable and professional!

They had me rocking and rolling in no time. In,out and on their way.

The 2 members of the geek squad that assisted me were very knowledgeable and professional.

The unit was easily programmed to work with my equipment by a geek squad professional.

The agent did a great job programming my Harmony One. I wish I could do it as easily as he.

The tech was very nice and worked quick! He showed me how to do it myself I need to.

Excellent service. Excellent service. Excellent service

Solved my problem. Very courteous and knew what he was doing

These people were so helpful! Guided me through all that I needed and were friendly. What a plus!

I am not that much of a technical person so this made it turn key to use. Worth the money to have set up

Yuri Did a great job!! He was very professional, fast and he answered all my weird questions.

The Geek Squad technician was able to fix my problem quickly and efficiently

Very professional. Great service to help with our remote control programming.

Like the computer, the TV geek sguad guy for a older guy is beyond gread

Best buy did us a big favor when they installed and set up our TV with this universal remote.

The device to be installed was lousy -- he did everything possible to work around its shortcomings

I spent over an hour on the phone to schedule the appointment. The initial voice selection of routing was long and still didn't provide the right choices so I was handed off to three operators before I got to one that could help me. Once the appointment was scheduled, I had to be transferred to someone else to pay for the service call, which took so long the agent that scheduled the appointment decided to call me back once someone picked up. It was a half hour before he called back. The service technician that came was not able to solve the issue so I had to call back and schedule another appointment and add an additional tech because my tuner was too heavy for him to pick up. I went through similar delays on the call to set up the next service call and ultimately got my call dropped after 45 minutes on the phone. I called back again and got the return service call scheduled. This took another half hour. I didn't receive an email confirmation of the service call, but the technician did show up eventually. If Best Buy is trying to run off customers and reduce service calls they have put together the perfect system.

She gave us comparisons and suggestions as to the various printers