Customer Ratings & Reviews

Needed to upgrade to a new modem and glad we chose this one. It works well with our Google Nest devices as well as external security cameras. No issues with connectivity or performance. Would definitely purchase it again if we needed to.

I kind of abused my S33 a bit much in a attempt to mod it so that the case was better. So it started to fail... Got this bad boy and it has been working super stable since. I still don't like the darn shape of this things. Why can't they just go back to the normal rectangular shapes... And put more venting on the casing as this things do get hot. I have a tiny noctua fan blowing some air in there but not needed. I just happen to have it in a closet with a bunch of networking gear so it gets toasty there.

Easy to set up and works well. Download tests exceed the level of service I’m paying for by maybe 10%.

The Arris Surfboard modem was easy to set up and performs well. The activation with my cable company was the longest activity in the process.

Works great and does not get any hotter than any other cable modem we had. It is on the top of a big desk with plenty of air flow from all sides though. It does work with RCN/Astound cable internet systems even though it is not on their approved list. I pay for 300mbps upload and I am able to get 600mbps with this modem. I would recommend this again.

Easy to connect and setup. Completely fixed the issues I was having with my Google WiFi pro and old modem.

Very easy setup. Easy for cable company to activate. Very reliable performance.

Easy to install and connect with mesh router to provide fast connection throughout the house.

Great modem, small package so it does not use a lot of space and it has great speeds. Only negative is that they don’t provide an Ethernet cable which is unfortunate but overall a good product.

So far its working fine, I have a gig plan from Xfinity but I'm only getting 800-850 when hard wired to my Nighthawk 5400 router Does run very hot over 120 deg.

It does what it says on the tin and I can achieve a solid 2.5G connection from Cox Internet. That is where the positives end. This is a BYOD modem for almost all providers - that means you have to support it yourself. Tech support will basically hang up on you. This wouldn't normally be a problem except... The management interface configuration is utterly attrocious and becomes unavailable once the provider sends a DHCP lease. The only way around this is with professional grade understanding of network interfaces (SNMP particularly) and a non-standard router config. That is the only reason I don't recommend this modem - the average user will get a very discouraging experience with it from their ISP. I recall this not being an issue with my previous netgear AP (which wasn't mid/high split like this unit). The management interface was available through a router without pulling my hair out. ARRIS - if you're listening, please use the standard 192.168.1.1 starting range rather than 192.168.100.1 - or even better, auto detect if the LAN port responds to DHCP and just... get an IP like a normal device.

Best Buy’s service was great! I really appreciate their router trade-in program, which gave me 15% off. This router works well so far — good speed and performance — but it does get noticeably hot during use.

Easy set up and a great product. The best investment.

I've always purchased high end netgear nighthawk modems and wifi equipment. After Xfinity caused yet another issue with my netgear modem, I took a chance on the Arris s34. I'm happy to report that the speed is actually faster with this modem that is half the price! Thanks Arris!

Purchased this modem to upgrade my SB6183 to eventually get a higher download speed package with Xfinity. So far it works flawlessly. Already getting a bit higher download speed.

Solid cable modem, capable of passing along higher than gigabit speeds to the rest of your network - just make sure the rest of your network can handle the higher speed as well. Highly recommended.

Works well, get gigbit speeds being paid for but can go faster for future. Easy setup

I’ve been satisfied with this purchase. It has improved my speed, setup was super easy, looks nice and compact for easy storage. No problems after several months and hopefully not in the coming years.

Great product easy install and works really good I would recommend

This modem has been great. Effortless setup and very reliable.