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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 100 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the SURFboard S34 modem for its overall performance, speed, and easy setup. Many have noted its compact size, ease of use, and simple connectivity. The modem's heat dissipation was mentioned as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 100 reviews
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    Easy set up and very good performance.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris Surfboard modem was easy to set up and performs well. The activation with my cable company was the longest activity in the process.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    GoodBye Netgear, Hello Arris!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always purchased high end netgear nighthawk modems and wifi equipment. After Xfinity caused yet another issue with my netgear modem, I took a chance on the Arris s34. I'm happy to report that the speed is actually faster with this modem that is half the price! Thanks Arris!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Speed booster

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I truly didn’t think this would make that much of a difference and I was wrong was finally able to see my speeds increase. If you have a 1G plan then this will allow you to see what you are paying for.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great soeeds easy to set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem, small package so it does not use a lot of space and it has great speeds. Only negative is that they don’t provide an Ethernet cable which is unfortunate but overall a good product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy’s service was great! I really appreciate their router trade-in program, which gave me 15% off. This router works well so far — good speed and performance — but it does get noticeably hot during use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    Good modem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, get gigbit speeds being paid for but can go faster for future. Easy setup

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product easy install and works really good I would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    ARRIS- SURFboard S34 review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has been great. Effortless setup and very reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    Arris Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and works well. I would recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat dissipation

    Rated 5 out of 5 stars

    S34

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far its working fine, I have a gig plan from Xfinity but I'm only getting 800-850 when hard wired to my Nighthawk 5400 router Does run very hot over 120 deg.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    100% uptime so far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly as it should. I purchased with an Orbi 371 mesh router and that is terrible. I may go back and try the Arris modem/router combo to simplify things.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Nice upgrade!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this modem to upgrade my SB6183 to eventually get a higher download speed package with Xfinity. So far it works flawlessly. Already getting a bit higher download speed.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job easy to set up and easy to hide around the house so it’s not in site

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    Easy to set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Works fine. Good modem at a reasonable price

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Glad I upgraded

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely an improvement in upload and download speeds with our Xfinity cable service. Just make sure you follow the instructions carefully to register the device with your network using the app. And be patient! It took a couple of tries before i was up and running, but it wasn't long, and I didnt have to contact Xfinity for any help.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 4 out of 5 stars

    No complaints works well easy setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup. Just had to download the app from my cable company to my phone to activate it. No problems so far.

    I would recommend this to a friend
  • Pros mentioned:
    Setup
    Cons mentioned:
    Heat dissipation

    Rated 5 out of 5 stars

    good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was easy to setup. it does get a bit hot but doesn't hinder the performance

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arris S34 sets a new standard for reliability.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great successor to the 1 Gbps Arris modem. No more using ISP equipment as the Arris is simply far more reliable, both in terms of throughput and uptime. Ditch the ISP modems and go with Arris. Solid. Dependable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    New modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for our home setup Easy setup with Xfinity

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides upgraded speed compatible with higher speeds offered by internet provider

    I would recommend this to a friend
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