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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 120 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are enthusiastic about the SURFboard S34 modem's overall performance and speed, especially for faster Xfinity upload speeds. Many users found the modem setup to be very easy, and the connectivity is smooth. However, some customers have noted that the modem tends to get hot.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 120 reviews
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    Arris Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and works well. I would recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Faster modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a faster modem, and this one was great. Simple set up. I would recommend this to others.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so far. It's exactly what I needed after Xfinity updated our Internet. I love that there's an app to keep track of it as well

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working well throughout the house even several months later.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job easy to set up and easy to hide around the house so it’s not in site

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arris S34 sets a new standard for reliability.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great successor to the 1 Gbps Arris modem. No more using ISP equipment as the Arris is simply far more reliable, both in terms of throughput and uptime. Ditch the ISP modems and go with Arris. Solid. Dependable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 4 out of 5 stars

    No complaints works well easy setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup. Just had to download the app from my cable company to my phone to activate it. No problems so far.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    Easy to set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Works fine. Good modem at a reasonable price

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Glad I upgraded

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely an improvement in upload and download speeds with our Xfinity cable service. Just make sure you follow the instructions carefully to register the device with your network using the app. And be patient! It took a couple of tries before i was up and running, but it wasn't long, and I didnt have to contact Xfinity for any help.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    100% uptime so far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly as it should. I purchased with an Orbi 371 mesh router and that is terrible. I may go back and try the Arris modem/router combo to simplify things.

    I would recommend this to a friend
  • Pros mentioned:
    Setup
    Cons mentioned:
    Heat dissipation

    Rated 5 out of 5 stars

    good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was easy to setup. it does get a bit hot but doesn't hinder the performance

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This arris Really handles the speed that it advertises

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    New modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for our home setup Easy setup with Xfinity

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    simple and effective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy installation, works as advertised, no complaints

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fastest cable modem on the market. Upload to Download information.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid and fast interconnect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid cable modem, capable of passing along higher than gigabit speeds to the rest of your network - just make sure the rest of your network can handle the higher speed as well. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Arris Modems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I really like this 3.1 Arris S34 . It is a newer release modem and not one that has already been out for yrs. Read reviews and glad I didn't listen to those who say it gets hot. Sit mine on an open air trivet and it stays just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faster than the one given from Internet company., would most definitely recommend a purchase to a friend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good, easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked out of the box and required no setup other than the xfinity side mac address change. Xfinity prompted me to buy a new modem for faster speeds and this modem improved down by ~100 and up by ~25.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    Works great, easy installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! I am using this with Comcast and it was an easy seamless installation

    I would recommend this to a friend
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