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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 114 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers enjoy the SURFboard S34 modem for its overall performance, speed, and easy setup. Many have noted its compact size, ease of use, and simple connectivity. The modem's heat dissipation was mentioned as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 114 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Glad I upgraded

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely an improvement in upload and download speeds with our Xfinity cable service. Just make sure you follow the instructions carefully to register the device with your network using the app. And be patient! It took a couple of tries before i was up and running, but it wasn't long, and I didnt have to contact Xfinity for any help.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job easy to set up and easy to hide around the house so it’s not in site

    I would recommend this to a friend
  • Pros mentioned:
    Setup
    Cons mentioned:
    Heat dissipation

    Rated 5 out of 5 stars

    good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was easy to setup. it does get a bit hot but doesn't hinder the performance

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 4 out of 5 stars

    No complaints works well easy setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup. Just had to download the app from my cable company to my phone to activate it. No problems so far.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fastest cable modem on the market. Upload to Download information.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    New modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for our home setup Easy setup with Xfinity

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    simple and effective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy installation, works as advertised, no complaints

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arris S34 sets a new standard for reliability.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great successor to the 1 Gbps Arris modem. No more using ISP equipment as the Arris is simply far more reliable, both in terms of throughput and uptime. Ditch the ISP modems and go with Arris. Solid. Dependable.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faster than the one given from Internet company., would most definitely recommend a purchase to a friend.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides upgraded speed compatible with higher speeds offered by internet provider

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    Works great, easy installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! I am using this with Comcast and it was an easy seamless installation

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Solid product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs exactly as I’d hope. I wanted something I had a little more control over than cable company provided equipment and this fits the bill.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Internet seems to be faster now...

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Future ready upgrade for xfinity next gen speed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to replace a decade old docsis 3.0 surfboard modem that was still hanging on but it was time to upgrade. Activation took some time and trouble due to xfinity but once that was sorted out it is solid. I bought this specific model because it will support xfinity upload speeds that are rolling out. The modem includes an energy efficiency setting and can be set to have the led lights off. Good options.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem to replace an old Netgear combo unit. This is a stable, fast modem with the latest DOCSIS technology. It works well with my WIFI 7 router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend this modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After investigating which modem is best for my xfinity internet, which this was recommended not just by reviews but the person bestbuy also recommended it too. As soon as I connected to the WIFI mesh, ther is a difference if perform and speed with my old modem mix router and the new modem

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Increased speed in my home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Increased speed in my home significantly. Didnt need a modem/router bc I use a net system to reach everywhere in my house.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Surfboard

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product operates great, and was an easy installation. The product was Cox compatible.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend it, it's easy to install and configure, it works perfectly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    SURFboard S34

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to this modem after upgrading my service plan and this was listed as compatible with provider and new plan. Not yet achieving the expected down data rate but the up data rate exceeds the expected speed. The lower than expected down data rate is unlikely due to the modem.

    I would recommend this to a friend
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