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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 115 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers enjoy the SURFboard S34 modem for its overall performance, speed, and easy setup. Many have noted its compact size, ease of use, and simple connectivity. The modem's heat dissipation was mentioned as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 115 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend it, it's easy to install and configure, it works perfectly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    SURFboard S34

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to this modem after upgrading my service plan and this was listed as compatible with provider and new plan. Not yet achieving the expected down data rate but the up data rate exceeds the expected speed. The lower than expected down data rate is unlikely due to the modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Finally!! Increased Upload Speeds!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great step up from the S33. Same download speed as prior model, but 10 fold increase in upload speeds! Consistently getting 150-200 Mbps upload speeds now, and sometimes up to 300 Mbps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No issues

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to upgrade my wifi and this was a great choice to future proof my system. Ive had no issues, setup was easy and I am saving money on rental fees.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Worked without any issues.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy install with xfinity service. I was able to connect it with the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WiFi modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went to best buy to purchase a modem for home use. didn't know which one to buy. The sales rep that assisted me was very helpful is making sure I purchased the correct one. The following day I was back up and working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent modem for multi gig networks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install, very fast, full throughput your choice of router or computer/server. great value for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Ture speed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally, the speed I've been yearning for 2 gig downloads/uploaded for the money i have been spending for years ... 2300dn/ 375 up, thank you, Arris

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great cable modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked with with the network equipment I have. Purchased this as a back up as our previous one broke. Now it is our permanent one.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Easy set up fast modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was easy to set up on my side but needed to call cable provider to get modem to recognize.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Surfboard on Xfinity

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem installation was finished using a process from my cable provider and has worked as advertised ever sense.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It works!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Excellent price. The manufacturer is one of the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Faster modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a faster modem, and this one was great. Simple set up. I would recommend this to others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No complaints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to this modem from older Arris. I’ve had it a little over 2 months now and no issues or complaints. Some reviews complained about how hot the modem would get. We have on average 14 devices always connected to WiFi and it doesn’t get hot. It’s warm, but never hot. My old modem was always warm too. Feels relatively the same.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great Cable Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem (we have Cox as our provider), easy installation

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great modem, poor setup.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely a great modem, but the web interface needs to be more secure as both the router and browser complain that it isn't secure. The Energy Efficient Ethernet is a great feature, but it would help to be able to turn it on and off easier. The worst thing about is the app they recommend you use to setup and register it. It's much easier to skip the app and use the web interface to register and set it up.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great modem and I I noticed my download speed increased. It’s a overall great powerhouse modem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working well throughout the house even several months later.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy to be rid of service orovider’s modem. Arris surfboard works great!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ARRIS > NetGear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a bricked NetGear. Should have stuck with ARRIS. This works and does what it is designed to do.

    I would recommend this to a friend
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