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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 121 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are enthusiastic about the SURFboard S34 modem's overall performance and speed, especially for faster Xfinity upload speeds. Many users found the modem setup to be very easy, and the connectivity is smooth. However, some customers have noted that the modem tends to get hot.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 121 reviews
  • Rated 5 out of 5 stars

    Never disappoints

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve stuck with this line of modems for years and there’s no reason to change here, works wonderfully

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WiFi modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went to best buy to purchase a modem for home use. didn't know which one to buy. The sales rep that assisted me was very helpful is making sure I purchased the correct one. The following day I was back up and working.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Surfboard on Xfinity

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem installation was finished using a process from my cable provider and has worked as advertised ever sense.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It works!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Excellent price. The manufacturer is one of the best.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great modem and I I noticed my download speed increased. It’s a overall great powerhouse modem

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great Cable Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem (we have Cox as our provider), easy installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No complaints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to this modem from older Arris. I’ve had it a little over 2 months now and no issues or complaints. Some reviews complained about how hot the modem would get. We have on average 14 devices always connected to WiFi and it doesn’t get hot. It’s warm, but never hot. My old modem was always warm too. Feels relatively the same.

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 3 out of 5 stars

    Works OK but runs HOT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work OK so far but runs really hot. Hoping it holds up. I got this to replace an old one xfinity said wasn't capable of the speeds being provided, but I haven't noticed this new one being much faster. My youtube streams are at HD more often now, That's about it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ARRIS > NetGear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a bricked NetGear. Should have stuck with ARRIS. This works and does what it is designed to do.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy to be rid of service orovider’s modem. Arris surfboard works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup, works seemlessly with spectrum, just had to call and give them the info off the bottom of the unit. Soon as they sent the signal and rebooted it, it works like a charm. I actually get speeds over what I pay for with it. My subscription through spectrum is 500mbps and I generally get around 550 or more. Way faster than my old cable modem.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome performer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally a modem that provides the speed I need without dropping connections!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fairly well. No issues outside of setup being a bit much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Faster interwebs speed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my interwebs speed is as fast as usain bolt, good modem

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good modem for most needs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Follow the directions (yes, read it carefully), and I had no problem with using the App to register.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem better than netgear the best on the market

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, not getting the download speed i wanted but that could be the 15 wifi devices i have or the router. idk.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good modem..im a tech for the cable company anf i apprive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works very well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and has good range, even in my block house.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Smooth running

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New cable installation easy hook up, running smooth. Saving on rental.

    I would recommend this to a friend
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