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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 109 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers enjoy the SURFboard S34 modem for its overall performance, speed, and easy setup. Many have noted its compact size, ease of use, and simple connectivity. The modem's heat dissipation was mentioned as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 109 reviews
  • Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As described. Easy insrall. I use mulitple devices and ut works great. No issuse.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Faster interwebs speed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my interwebs speed is as fast as usain bolt, good modem

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem better than netgear the best on the market

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good modem..im a tech for the cable company anf i apprive.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good modem for most needs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Follow the directions (yes, read it carefully), and I had no problem with using the App to register.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router works great! Connection was easy and no delays.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works very well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and has good range, even in my block house.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, not getting the download speed i wanted but that could be the 15 wifi devices i have or the router. idk.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great need to contact ISP to access internet

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works but gets very hot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked as advertised but got very hot to the touch. I contacted Arris tech support and they advised me to return it. I ended up exchanging this for a Netgear CM3000 and the Netgear runs much cooler.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Smooth running

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New cable installation easy hook up, running smooth. Saving on rental.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    good for the speed it supportes

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good for the speed it supported, updated from a docsis 3.0 equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it glad i went with my own modem, vs getting a used one from spectrum.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Solving Xfinity Issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple and easy to connect, I had more issues with my ISP than I did with the Arris S34 modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doubled the wifi speeds for both yoloads and downloaded

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ARRIS - SURFboard S34 32 x 8 DOCSIS 3.1 Multi-Gig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ****** The Best Five Stars ****** recommend for Xfinity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does what it says

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for the Enhanced Upload speeds offered by Xfinity. It doesn’t disappoint as I can see download/upload of 1600/330Mbps and even has the ability to turn off the LED to help darken the room. Also solves the rental fee problem, if you dont mind tending to your own network equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Future proof modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Future proof modem. Provides fastes possible speeds.

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 1 out of 5 stars

    Avoid This Model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stay away from this model. It's a very small footprint, so it runs hot and drops the signal constantly throughout the day. After several days of troublehshooting, speaking with Cox, and testing my equipment, everything pointed to this S34 Modem. It was hot to the touch and would run hot all day. Don't waste your time or your dollars. Best Buy had a very short return window on this item, which I missed, so I was out several hundred dollars. Not happy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a fast Connection to all my devices at home. Highly recommended.

    I would recommend this to a friend
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