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Customer reviews

Rating 4.6 out of 5 stars with 123 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are enthusiastic about the SURFboard S34 modem's overall performance and speed, especially for faster Xfinity upload speeds. Many users found the modem setup to be very easy, and the connectivity is smooth. However, some customers have noted that the modem tends to get hot.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-123 of 123 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent for higher upload speeds!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the new S34 cable modem for higher upload speeds (approx 400mbps upload). I received a notification last December (2023) from comcast/xfinity that higher upload speeds were available, and that my existing modem (S33), was not capable of taking advatage of those speeds. It’s true, the S33 only provided 40mbps upload speeds. The S34 provides up to ~400mbps upload with the new OFDM channels for upload. Download speeds are still capable up to 2.5gbps (or 3.5gbps with dual wan ethernet). The higher upload speeds are meant for all the video conferencing, VR, facetime, etc. that existing upload speeds have overlooked for a long time, until now. Definately purchase this instead of the S33 if you need a new cable modem so you can take advantage of higher upload speeds in your area, including when it becomes available in the future. Docsis 4.0 is coming (10gbps), but who knows when. This will take care of business until then.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Blazing fast!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase the S34 to upgrade from a Surfboard 6190. Super fast speed and setup was quck! I would highly recommend ARRIS for your home network. The multi gig ethernet port came in handy. I will be increasing my internet speed with my cable company to take full advantage of the modem capabilities!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Has more issues than its worth.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t base your purchase on just the reviews here. Check the reviews on amazon and other places. This modem has so many disconnection issues. I wrote this review to warn others.

    No, I would not recommend this to a friend