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Customer reviews

Rating 4.7 out of 5 stars with 6193 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard SB6183 modem's speed, performance, and ease of use. Many find the price point appealing and appreciate the simple setup process. While some users find the bright lights to be a minor issue, the modem generally maintains a stable connection and has a compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 6,193 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were noticing some lags in our network when multiple devices were connected. The new modem has helped the performance of our network overall.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Be sure that 3.0 is compatible

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is modem only, not a wireless router. It handles 1gB and is 32x8, but is not compatible if specs are 3.1. Ask your cable company if the 3.0 will work before purchase, otherwise you will need to return it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Superb Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one great cable modem. Having the 16 downstream bonded channels has really sped up my connection with my ISP. Thoroughly happy with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    does the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a nice modem for a small house, it allowed me to access the internet through out my entire apartment.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Tech novice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up for someone who is very low tech. I opted to buy a modem vs renting one from my internet provider. Worried about the set up - but it was a breeze.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and runs consistently. Was having problems with connections, but turned out to be my internet provider. Paired it with the Google wifi

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is as fast as any that I have used. Make sure to have the fastest internet from your provider or you waste your money. Steady, consistent and performs

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up with our cable and works well with the wifi system we purchased to go with it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Solid Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Modem. No issues. Needs good router to get true speed out of it. Needs a reset button instead of unplugging every time but shouldn't need to do it often.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great buy for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and works well with my Time Warner cable provider. Also better than paying a monthly rental fee.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem works great.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a mediacom modem and it ran slow so I went to Best Buy and they recommended this modem and it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great for household with multiple devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have 3 computers, 2 gaming systems, televisions, tablets, phones, etc. connected to the internet all at once. The computers are running online gaming and have never had a problem with this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a replacement because I was having a lot of problems with my wifi. I have had no problems and fast speeds once I started using this modem!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Does what it is supposed to

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not the most glamorous item you will ever purchase in fact until it stops you just kinda forget about your Modem. Easy set up and connect, white color does stand out a bit, truly prefer black.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this with the NetGear Nighthawk Router and they work great together. Modem is stable. Gets great speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Plug and go. Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item. Easy to set up making no down time. Plug and play. Easy and great choice without lots of $$$ signs

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Beats renting modem from Xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice little inexpensive modem not found on Xfinity's list but recommended by BB. Xfinity guy hooked it up. Works like a champ.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Awesome modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our provider increased our internet speed but fail to inform use we need a new modem. We were so slow and they seed to get a new modem we bought this and what a differences it has made.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As advertised, this cable modem was easy to set up and works great. I can't say I've noticed incredible speed improvements, but it isn't slow either. Works well.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great cable modem

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was definitely an upgrade from the junk the cable company gave me. It was quick to swap out and works great.

    I would recommend this to a friend