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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 6192 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard SB6183 modem's speed, performance, and ease of use. Many find the price point appealing and appreciate the simple setup process. While some users find the bright lights to be a minor issue, the modem generally maintains a stable connection and has a compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 146 Showing 2,901-2,920 of 6,192 reviews
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    great product, great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced and old modem that was turtle slow. As soon as plugged this in the download speed really accelerated. Would definitely buy this again.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this and a new router to replace my cable combo and have not had any issues since.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, affordable and reliable. I’d recommend this modem I haven’t had an issue with it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    second time is a charm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    upgraded surfboards. this one is making the net experienc 4 times as fast, dealt with my lag issues nicely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The perfect balance of power and price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, Comcast has horrible technicians. I was told I needed a new cable modem to fix one of their routing issues. So I did some research and picked this one to replace my SB6181 that was "broken". While my issue was eventually resolved, I appreciated the new hardware's interface and logging, letting me keep track of how many service interruptions I had been experiencing, which helped the last problem, and will help the eventual problems I'll have with Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right out of the box, the unit works as expected. No Issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great, easy to setup. once you have it hook up, you just have to call your service provider to actived it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router, easy setup, good coverage throughout the house.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from the cable company's modem to this and it's a very obvious upgrade. It's small but powerful.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was easy and it works great. My internet is really fast with this model

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    If you must have cable...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I stopped paying the rental fee and throwing the money away. Rock solid works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    6183 is excellent...a bit on the pricey side

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connectivity is great, ease of setup is great. With TWC, on their 200/20mbps service, this device is a champ.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the modem it does everything I expected it would do the Internet has higher speed now!!!! I LOVE IT

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performed as promised! Easy to install, compatible with optimum service

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Easy Install and reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased for a small business. It has been reliable and there has been no problems with my service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem probably works as it is supposed to

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup involved a trip to the xfinity local store but it could be because of some incompetency of one of their representatives. Still having issues with internet connection (the reason to purchase this modem in the first place), but it appears to be again an xfinity hardware (line) issue that they are to come and troubleshoot tomorrow. The modem itself seems to work fine when everything works, but we'll find out more tomorrow when the xfinity issues are hopefully resolved.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    works

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to set up. It dose what is needed for what internet speed I have.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasnt sure when i was shopping but picked this and it works great!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good Quality Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been 2 years and it is still running well. The only issue is I have to reboot it every one or two months, if my TV loses the wifi wireless connection.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    The cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the cable modem for a couple months and it's working great! I would definitely buy the product again.

    I would recommend this to a friend