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Customer reviews

Rating 4.7 out of 5 stars with 6193 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard SB6183 modem's speed, performance, and ease of use. Many find the price point appealing and appreciate the simple setup process. While some users find the bright lights to be a minor issue, the modem generally maintains a stable connection and has a compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 245 Showing 4,881-4,900 of 6,193 reviews
  • Rated 5 out of 5 stars

    Great internet signal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so happy that I bought this and my kids are too. Since buying this product I no longer have issues with a bad signal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works fine. No problem connecting.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesperson was very helpful. Had a few issues activating through Comcast but it ended up being a rotted cable problem not the modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product, easy set up, switching from renting a modem from Comcast to buying my own was easy, Comcast tech was helpful and smooth transition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best decision ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No longer have to power down the old Time Warner cable modem when internet speed slows down. No more rental charges. Well worth the investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this product for our new apartment. 3 bedrooms and we get WiFi in every room. Works great would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Arris SB6183 on line from Best Buy. It arrived in the promised time. Pick up was quick and installed with no problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great services and reception with it. Perfect for my 1200 square foot home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Motorola Surfboard are the way to go for modems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Motorola Surfboard are the way to go for modems - always have been - DOCSIS 3.0, multi channel - can't beat these

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Real Buyer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router itself is good. But their APP is terrible

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product if you don't need the "router" part. I had to return this one and upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was recommended to me by the cable tech as one that would last for years to come and not be outdated for a long time. Its very bright.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV by Samsung as usual

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung is still our TV of choice. We have bought nothing but them for the last 3 TV's in our main areas. Superior picture and easy to use/hookup.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    Bad odor.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked fine. No issues with modem other than it smelling really bad. Almost like body odor. The internals were over heating. Motorola was nice enough to send another one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great new modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Internet down Geek Squad to the rescue!!! Came out replaced and back in business in less then 45 minutes!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the wireless activity needed a new upgrade. This is exactly what was needed to handle all the streaming in our home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pays for itself in 3 months

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than what you can rent from your cable provider and it pays for itself in 3 months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Amana Washer and Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The whole process was definitely user friendly, including delivery and installation!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem will save money over time. Using the cable provided modem was expensive. This will pay for itself and save money down the road.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I moved into a new home and the internet connection was poor so I bought the Arris modem and it works beautifully all over our new home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Modem to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was getting charged a rental fee by my cable provider this has the same specs as what they are giving out right now and it's high quality modem.

    I would recommend this to a friend