Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.7 out of 5 stars with 6193 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard SB6183 modem's speed, performance, and ease of use. Many find the price point appealing and appreciate the simple setup process. While some users find the bright lights to be a minor issue, the modem generally maintains a stable connection and has a compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 248 Showing 4,941-4,960 of 6,193 reviews
  • Rated 5 out of 5 stars

    Easy to install

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, easy to install yourself, works well with any desk top computer...Dell, HP

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AMAZING!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product for my day to day use and streaming of movies and video games! I must have and perfect pair with Airport Extreme.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great !!!

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. …

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This product, to date, is doing well.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is doing well so far. I cannot say anything about the future. But now, this product is functioning well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    After difficult setup, works fine.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works just fine. It didn't work at all when I first set it up, although I think that the main problem was not the router, it was my cable company had to change a setting. I thought everything was plug & play these days...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great with comcast

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem to avoid paying $12 comcast monthly rental charge. Highly recommended if you don't have Xfininty Voice service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem, No Problems

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality modem. I've owned for 9+ months and not a single issue. Works great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace the Comcast modem. It will work, however I don't notice an improvement in speeds. I do like the small size of the modem and the blue lights.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We haven't had an issue since installation. I did wish that it had more than 1 ethernet connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a little skeptical because i haven't really heard of this brand before, but haven't had any issues with this modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product and much better than what I had

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous router /modem was not very good Plus I was paying fir it every month Glad I purchased it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd purchase of same product as the first one 's serial number happened to already be used which made the product unusable. Current purchase we were able to install and get working with our internet provider right away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good range

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is far better, than the one spectrum gives you it os good with good range

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made this purchase to used with my internet instead of renting one from the cable company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expanded error logs makes it easier to troubleshoot with service provider. Less prone to full reboots when service is seriously degraded.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelent for comcast

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is cheaper and way better than comcast router! I am using it with apple airport extreme! My whole house has excellent signal!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with Google never had another problem with my wifi after I got this

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Arris SB6183 cable modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am satisfied with the Arris SB6183 cable modem. The difficult part was to get the cable company to provision it correctly to get the speed I am paying for.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Ok but took it back

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took this back and purchased an all in one modem/router for ease of use and connection, similar to the rental from xfinity

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    GReat Modem...saves rental fees

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Help from Best Buy staff and this modem saves me a bunch of $$ . I don't have to rent a modem from CableOne.

    I would recommend this to a friend