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Customer Ratings & Reviews

Your price for this item is $69.00

Customer reviews

Rating 4.7 out of 5 stars with 6192 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard SB6183 modem's speed, performance, and ease of use. Many find the price point appealing and appreciate the simple setup process. While some users find the bright lights to be a minor issue, the modem generally maintains a stable connection and has a compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 302 Showing 6,021-6,040 of 6,192 reviews
  • Rated 1 out of 5 stars

    won't shop there

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The products suck I took it back won't shop there no

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was used and registered already. Useless to buy and will not work for your provider

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BestBuy King

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not wireless read carefully or you will be returning it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Keeps going out

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps going out while I am working. Now I can't return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never mad a difference wouldn’t but this again t time

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    WRONG PRODUCT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I HAD TO TAKE IT BACK BECAUSE IT WAS NOT THE RIGHT PRODUCT FOR MY COMPUTER

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Buy if you have a NETGEAR AC1750 router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't Buy if you have a NETGEAR AC1750 router R6400 or v2 model it always randomly disconnect for the internet

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buy the insurance

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought item 18 months ago and now the speed decreased significantly.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned device and got a Netgear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned device- bought a Netgear- no more problems

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Moden

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an inefficient product doesn’t work how the sellers said

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t work and best buy refused to exchange or return. Very poor quality.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work with Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem did not work with Comcast had to return it the system was apparrantly restricted to Comcast products only.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      For assistance with this device, please contact ARRIS Consumer Care: http://arrisi.force.com/consumersMotorolaMobility

  • Rated 1 out of 5 stars

    not applicable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not use. Needed telephone connection and you don't carry that type of modem any more.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not what we were looking for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what we were looking for. We were told it would replace current unit. It did not.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work property

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item would not work properly and could not obtain wifi signal

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance, Speed

    Rated 5 out of 5 stars

    Great modem for high speed internet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem to replace my existing Surfboard Modem when my Internet connection was upgraded to a speed my old modem did not support. This modem was really easy to set up and came right online without my having to contact Time Warner for any assistance. I've had it for several months now and it's been rock steady and fully supports the 300 Mbps high speed connection.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem, but your provider my squawk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great little modem that works reliably well. Power cycling is fast and easy. I've had plenty of net issues over the years, but this modem was never the issue! If you have Spectrum they may not actually provide you the speeds they promise if you have it however. It has the specs for what I'm getting, but since they don't own this one, and have discontinued it from their "approved" list, you might need to upgrade or get their provided one. I'll miss this little guy, I appreciate the space saving!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Very Powerful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this modem! It was super easy to set up and man is it powerful! No issues at all and my home internet has never been faster! I don't know why I was using the combo router/modem before. Going forward will only buy modems and routers separately. This modem is also super compact so doesn't get in the way or look awkward! Awesome recommendation from sales clerk!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Nice router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't give it a review , I had to turn it in because it would not work with my cable setup.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Failed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It failed after not even a years of use. It is no good.,

    No, I would not recommend this to a friend