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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 6193 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard SB6183 modem's speed, performance, and ease of use. Many find the price point appealing and appreciate the simple setup process. While some users find the bright lights to be a minor issue, the modem generally maintains a stable connection and has a compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 6,193 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very happy with item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is stable and fast, which are the main things anyone is looking for in a modem. I plugged it to my Asus dual band Wi-Fi router and I love the pair! No more paying rental for a sub-par modem from Comcast!

    I would recommend this to a friend
  • Cons mentioned:
    Signal strength

    Rated 5 out of 5 stars

    Modem That Does Its Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was experiencing issues w my internet at my house. My previous cable modem would drop the signal and reset every so often. Ever since I purchased this new modem, this issue no longer happens. Very happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faster than my older model. Easy to set up. So far hasn't needed reset.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great router, affordable price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were having our cable hooked up and needed a router instead of using the cable company's. We went to Best Buy and they directed us to the ARRIS SURFboard 600 Series. It has worked flawlessly and was very affordable.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 4 out of 5 stars

    GOOD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good modem. The speed is fast and no issues. Install was easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem for Cable Systems

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent modem - compatible with Cox cable. I had a bit of a problem with the serial numbers as Cox could not verify it. A phone call later on solved the problem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very easy to install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy. This is my 2nd one. The first one I had for 6 years without a problem. Decided to upgrade a bit. Hey I'm 70 years old and not very tech savvy. I would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple, basic modem that provides the speeds I need. I was using the one provided by my cable company and never got anywhere near the speeds I was paying for. Hooked this up and now I get faster speeds than what I am paying for! Recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reading through many reviews, I found this to be the best product for me. This was a step above what I originally intended to get however, I couldn't be more satisfied with the item!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem to cut the rental fee with your ISP if you have to rent Internet equipment when already paying an arm and a leg for service! Just make sure that it is compatible with your ISP.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to upgrade my modem to take advantage of the higher download speeds offered by my internet provider and after doing my research, this Motorola modem was the best one out there. It has lived up to everything promised. I highly recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Amazingly Fast and Stable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem rocks! I am using it with Time Warner 300mbps service and it works flawlessly. I have seen the top speed at all hours of the day and have not had to reset it since I installed it. Well worth the money and not having to pay any lease fees.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    Great basic cable modem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was easy. Comcast approved. An improvement over last modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this Cable Modem to replace an older Motorola modem. Product does exactly what its suppose to do. All I had to do was activate the modem with my provider and I was online. This will future proof my setup when my isp increases my speed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    More Speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tested the speed of my internet and found out I was not getting the download/upload as promised by Cox cable. After making a call, they told me the modem I was using was my problem. Bought this Docsis 3.0 and sure nuff my speed increased.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great For Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best modems out there for cable providers like Comcast. Don't get trapped into renting a modem when you can buy this, although technology may surpass these speeds soon enough. Will be upgradable (software) to DOCSIS 3.1 soon.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other then having to contact the cable company, it's a fairly easy cable modem to setup. I had for a month and no problems so far. Got it a Best Buy store cheaper than on-line.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    Beats out the modem supplied by Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installation was simple and the modem works magnificently

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem and Brand

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using for nearly two years with no problems. Our internet was also much faster with this modem than the one from our ISP.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Better, faster modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an emergency purchase and then it turned out that my old modem was fine - the cable in part of the neighborhood had gone bad. But knowing this modem is 8 or 16 (I forget) faster than my old modem, there is no way I would return it.

    I would recommend this to a friend