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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 6192 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard SB6183 modem's speed, performance, and ease of use. Many find the price point appealing and appreciate the simple setup process. While some users find the bright lights to be a minor issue, the modem generally maintains a stable connection and has a compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 6,192 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast speed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my modem from the sb6120 to this to keep up with the yearly speed increases from xfinity. Easy install & very fast speeds! Should last a long time as it supports speeds up to 600 down

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this modem to replace the one we got from our cable provider. We had nothing but problems with the old modem and since purchasing this product not a single issue or problem has occured. I would definitely recommend this to any internet user!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works as Advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem to replace an SB 6121 because I thought the modem was a bottleneck on download speed. Although it turned out the wiring (or my provision) is the limit, I'm happy I have this modem for the potential higher speeds coming in time.

    I would recommend this to a friend
  • Cons mentioned:
    Signal strength

    Rated 5 out of 5 stars

    Modem That Does Its Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was experiencing issues w my internet at my house. My previous cable modem would drop the signal and reset every so often. Ever since I purchased this new modem, this issue no longer happens. Very happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightning strike two doors down created a surge that necessitated replacing the last Motorola modem. Went with this upgrade with fingers crossed that the untapped potential would someday be usable. Setup was smooth, just required a call to COX and a magnifying glass to read the minuscule digits to the tech. No reason I can see for keeping the type so small (minus a star).

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    This is a bit pricy modem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this because I lost the adapter from the Baton Rouge flood. I only had it for few days the speed Is incredible! I had to take it back and found an adapter for what I need for the modem. This is a must buy for high speed internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem to cut the rental fee with your ISP if you have to rent Internet equipment when already paying an arm and a leg for service! Just make sure that it is compatible with your ISP.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great router, affordable price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were having our cable hooked up and needed a router instead of using the cable company's. We went to Best Buy and they directed us to the ARRIS SURFboard 600 Series. It has worked flawlessly and was very affordable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other then having to contact the cable company, it's a fairly easy cable modem to setup. I had for a month and no problems so far. Got it a Best Buy store cheaper than on-line.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Router

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product easy to use and setup working nicely

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faster than my older model. Easy to set up. So far hasn't needed reset.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    excellent router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my old router just quit and this one is an excellent replacement. No issues what so ever. great purchase, very reasonably priced

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 4 out of 5 stars

    GOOD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good modem. The speed is fast and no issues. Install was easy.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Reliable Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation and operation of the SURFboard modem is easy and fast. Once installed it is hands free and solid operational. I recommend this product instead of your ISP's modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handles ALL of needs, Optimum cannot throttle back our service in these times of high usage,such as the on-line schooling going on now. Does everything we need and more!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple, basic modem that provides the speeds I need. I was using the one provided by my cable company and never got anywhere near the speeds I was paying for. Hooked this up and now I get faster speeds than what I am paying for! Recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reading through many reviews, I found this to be the best product for me. This was a step above what I originally intended to get however, I couldn't be more satisfied with the item!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    Beats out the modem supplied by Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installation was simple and the modem works magnificently

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    More Speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tested the speed of my internet and found out I was not getting the download/upload as promised by Cox cable. After making a call, they told me the modem I was using was my problem. Bought this Docsis 3.0 and sure nuff my speed increased.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this Cable Modem to replace an older Motorola modem. Product does exactly what its suppose to do. All I had to do was activate the modem with my provider and I was online. This will future proof my setup when my isp increases my speed.

    I would recommend this to a friend
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